Office Clerk

Mariela Martinez

***** ** ***** **

Miami FL ****6

Phone 305-***-**** or 305-***-****

Email *******@*****.***

Objective

To obtain a position that will enable me to utilize my strong organizational skills and experience in a company where I can excel and achieve towards a promising future career.

Experience

All-med Services of Florida: DME Customer Service Representative March 2010 – October 2011

Responsible for processing all incoming calls for current DME patient’s refill orders. Verify member eligibility and current insurance status. Provide delivery and ETA information. Assist referral department in obtaining member’s order information. Assist with troubleshooting and questions regarding DME equipment. Refer all other calls to required departments.

American Medical Depot: Account Specialist September 2005 – March 2010

Responsible for processing customer orders via electronic data, e-mail, phone or fax. Generated uploads and formatted several customer reports using excel and web based programs. Provided product and contract information to several government and hospital facilities.

Flexible Foam Products Inc: Billing Clerk/ Receptionist August 2003 – November 2004

Responsible for generating all customer invoices. Coordinated and scheduled all export and freight shipments. Assisted with all incoming customer service, accounts payables and AR calls. In charge of keeping inventory of all office supplies purchases.

Ancicare PPO: Medical Records Operator April 1999 – August 2000

Responsible for proofreading electronic faxed medical imaging documents for workers comp patients. Verified patients’ information and procedures with nurse case managers, adjustors, and imaging centers. Assisted with all incoming calls and scheduling patients appointments with multiple centers within more than 30 states. Translated for Spanish speaking patients.

Personally Yours Services Inc: Receptionist May 1998 – February 1999

Responsible for multiple incoming calls on switchboard console. Logged all new applicants information in a computer file system. Set up applicants for testing and interview with staffing coordinator. Assisted with interviews and customer phone calls. Calculated and verified applicants hours for payroll for all branches.

Education

Miami Dade College: Medical Management Courses Present

Hialeah Miami Lakes SR High School: High School Diploma August 1993

References Available Upon Request

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