HISHAM ELFARRA
ANTELOPE,CA 95843
**********@*******.***
PROFILE
Dedicated manager with a strong ethic and the ability to build lasting client relationships.
Experienced in operations management, sales, budget development, staffing, and cost control.
Adept communicating effectively with customers, vendors, and staff.
Exceptional organizational and planning skills; adaptable; enjoy new challenges.
Experience
Sales representative (JOHN L. SULLLIVAN CHEVROLET)…………………………….08/09-Present
Selling new and used cars, follow up with the customer after sale
Sales associate (Macy’s west downtown Sacramento,CA) ……………………………12/06 - 02/09
Selling related functions, Shortage control and compliance procedures, Sharing equally in responsibilities of the department as customer traffic allows, Sales productivity, Express credits, Maintain and use client book., Follow up with customer issues, Share responsibility for achieving counter goals, Attend vendor training seminars.
Sales representative (Future Nissan) Roseville auto mall………………………..08 /05 - 12/06
Selling new and used cars, follow up with the customer after sale, call customers to get them back, selling 12-15 cars a month, keep all the customer information in my dealer socket to contact them even the not buying customer.
General Manager (Lyon’s restaurant) Sacramento, CA ……………………………02/02 - 02/05
Successfully managed a restaurant, increasing sales by 40 percent through quality food, accountable for budgeting, coast control, payroll, general accounting and full profit and loss. Planned menus estimated food and beverage coasts, and purchased inventory. Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Manager (Denny’s restaurant) Fallbrook, CA……………………………….............01/00 - 01/02
Recruited, hired, supervised, scheduled, and motivated a staff of up to 25 employees. Trained service staff to enhance customer service and increase profits through suggestive selling. Improved productivity and morale by initiating systems for accountability and instating effective training programs.
Education / Classes
Ain shams university (Cairo-Egypt) 1991
Bachelor of sociology.
Completed four years toward this undergraduate degree.
America’s training center 2007
Fire & casualty Insurance ( 52 Hours )
Language
Arabic& English (speaking, writing and reading)
References Available Upon Request