Administrative Assistant Customer Service

Rachel M Wolf

**** **** ********* ***** • Austin, Texas 78704

****.******.*@*****.*** • Mobile 850-***-****

ADMINISTRATIVE ASSISTANT

Notably experienced and highly detail-oriented Administrative Assistant with superb technical, organizational and leadership skills. Knowledgeable of all office functions and excels in a fast paced environment. Talented when it comes to preparing reports, professional documents and presentations. Always exudes a positive attitude and professional image with strong interpersonal skills. Core skills include:

• Customer Service • Data Input

• Telephone Reception • Payroll

• Filing Systems

• MS Office

CAREER EXPERIENCE

BAE SYSTEMS, Fort Carson, Colorado, November 10 – January 11

Executive Project Support Specialist – Bradley Left Behind Equipment Maintenance Program

Provided the entire Administrative support to the BAE Systems Lead Field Service Representative Manager and Left Behind Equipment (LBE) team. Processed data and maintained accurate reports of complete vehicle information of over 100 vehicles. Tracked hours and submitted weekly payroll reports for over 50 employees and completed all new hire processing paperwork. Created and helped to implement new policies and procedures for employees, generated professional letters, Excel spreadsheets and miscellaneous documents. Updated daily status charts of vehicle maintenance progress, sent and received official email correspondence, and filed daily paperwork, to maintain company policies/ standards.

EARNHART AND ASSOCIATES, INC., Austin, Texas, January 09 – October 10

Executive Assistant

Provided high-level administrative support by performing all clerical duties of office; conducted research, prepared statistical reports and handled all information requests. Responsible for scheduling executive and client meetings, as well as manage companywide calendar. Ordered and maintained all office supplies. Assist clients, partners and executives with a wide range of presentations, reports and documents. Entered and maintained accounts receivables and accounts payable into QuickBooks and responsible for the payment to vendors. Managed and prioritized multiple tasks assigned. Scheduled the travel plans for executive management.

THE MEDICAL INSTITUTE FOR SEXUAL HEALTH, Austin, Texas, January 08 – January 09

Administrative/ Marketing Assistant

Perform receptionist duties, such as phone calls, maintaining supplies, office up-keep, accommodating guests, etc. Process, fill, and ship all phone, fax, and mail orders. Respond to sales calls, answering questions related to products; identifying and suggesting other products or materials that customers might need. Manage sales database, including keeping contacts, e-mail addresses, mailing addresses, and other records updated. Manage sales website, including adding new products, posting sales and marketing to customers. Provide samples/ marketing items to distributors, customers, etc. as directed. Provide order status in a professional and timely manner to customers by phone/ email. Maintain product inventory, unpack and adjust inventory records, as well as report monthly value of inventory to Controller. Assist with trade show staging and shipping of materials as well as attend.

MCLANE ADVANCED TECHNOLOGIES, Temple, Texas, July 07 – January 08

Front Desk Coordinator/ Administrative Assistant

Managed lobby area of a services-based, mid-sized technology company. Greeted and directed all visitors including vendors, job candidates and customers. Ensuring the completion of necessary paperwork, sign-in and security procedures were done. Placed, received, fielded and routed a high volume of calls through switchboard. Supplied information to callers, relayed messages and announced visitors. Helped to assist with overflow work from a separate division, handling their calls and helping their customers with questions or service requests. Received, audited and processed expense reports/ vouchers from over 300 employees. Did all of the scheduling of meetings/ conferences and managed a companywide calendar. Supported human resources with the entry of confidential new employee information into database, then filed employee paperwork and confidential documents. Responsible for sending out companywide email correspondence with news/ alerts/ needed information.

BAE SYSTEMS July 04 – January 07

Fort Stewart, Georgia, January 06 – January 07

Administrative Specialist - 3rd Infantry Division M113 FOV Reset

Provided entire Administrative support to the BAE Systems Field Service Supervisor and reset team. Processed data and maintained updated reports of completed vehicle information for over 500 vehicles. Submitted weekly payroll reports to four separate employment agencies for over 90 employees. Also created and submitted company expense reports for employees and management, including reservations for airline tickets, hotels, rental cars, etc. Established and updated weekly PowerPoint slides for 3rd Infantry Division, Directorate of Logistics and the Program Manager - Heavy Brigade Combat Team. Generated professional letters, Excel spreadsheets and miscellaneous documents. Updated daily status charts of vehicle reset progress, sent and received official email correspondence, filed paperwork, and conducted daily official phone calls with Department of the Army officials.

Fort Hood, Texas, May 05 – December 05

Administrative Assistant/ Parts Clerk – 1st Cavalry Division M113 FOV Reset

Managed, organized and maintained equipment folders including the DA Form 2404 deficiency reports, 5988E parts requisition reports and for Technical Inspections (TI). Researched National Stock Numbers for parts required to correct the deficiencies from the TI reports submitted by technical inspectors. Inventoried new parts and determined whether orders were filled completely by verifying incoming parts with original orders, made records of shipment and reported updated data to Production Control and supply personnel. Solely responsible for bulk ordering parts according to the demand of the service department of the reset. Organized and kept inventory of $1.2 million worth of parts for the service department. Accountable for pick up and inventorying of all repair parts from multiple warehouses for over 400 vehicles. Performed walk-through requisitions and regularly interfaced with Item Managers to obtain rare and short of supply repair parts. Prioritized my own work, created documents, and maintained numerous paper and electronic files.

Fort Hood, Texas, July 04 – May 05

Administrative Assistant/ Parts Clerk – 4th Infantry Division M113 FOV Reset

Used the 9-2350-277-24P Technical Manual to research for the correct repair parts needed to fix deficiencies from the initial TI of M113 family of vehicles. Managed equipment folders and continually scrubbed vehicle packets and coordinated with military units to reconcile discrepancies with parts ordered versus’ parts received. Inventoried and labeled parts as they arrived from military personnel. Issued recoverable parts as well as completed vehicles back to their designated units. Prepared unserviceable repair parts for Turn-In.

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