Manager Project

MARJORIE DESSE

**** ******* *** #**

Brooklyn, NY 11226

OBJECTIVE: Responsible position in an organization where my broad experience and my analytical and interpersonal skills can make a difference and improve productivity.

EXPERIENCE AND ACCOMPLISHMENTS:

Nov 07 – Jul 08 Precision Response Corporation, Miami, FL – Tuition Assistance Counselor

• Provided guidance to US Army GI’s on Go-Army-Ed education program and tuition assistance; served as academic counselor to help with their curriculum courses.

Nov 04 – Nov 07 Precision Response Corporation, Miami, FL – Expedia Travel Specialist

• Advised customers on travel packages; planned clients’ airline, car rental and hotel reservations using Expedia’s computerized system.

• As Lead Agent, managed new recruits training & employees’ performance evaluation.

Feb 03 - Nov 04 Expert Advice, Inc. (IT Consulting Firm), Miami, FL – Project Coordinator

• Managed clients’ database; overviewed project scheduling and maintenance contracts; performed follow up on customer satisfaction.

Aug 98 - Jan 03 Lynne’s Boutique, Jamaica, NY – Purchasing Agent

• Supervised purchasing of clothing articles, shoes and jewelry for Caribbean store chain. Negotiated bulk contract with sellers & overviewed shipping of goods to the Caribbean.

Mar 97 - Jul 98 Eben-Ezer Medical Associates, Hempstead, NY - Clinic Manager

• Maintained patients’ database and managed appointments & tests schedules. Processed all insurance claims; supervised patients’ billing and performed all bookkeeping tasks.

Sep 95 - Apr 96 West Palm Beach Urban League, West Palm Beach, FL - Counseling Coordinator

• Reviewed rent and mortgage applications; advised applicants on the program procedures; maintained applicants’ database.

Mar 94 - Dec 94 Palm Beach County Tax Collectors Office, West Palm Beach, FL - Tax Specialist I

• Instructed residents on County’s tax procedures; interpreted County’s tax system for French and Creole-speaking residents; performed statistical analysis using computerized database.

EDUCATION:

• BA in Business Administration - June 93, York College, Queens, NY.

• IBM PC & Compatibles, Microsoft Office 2003, QuickBooks Pro 2005.

• Proficient in French and English.

REFERENCES:

• Available upon request

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