Customer Service Administrative Assistant
Resume:
Jasmine Morrison
*** ***** ******, ***. *, Glenside, Pa 19038
********@*******.***
PROFESSIONAL SUMMARY
Administrative Assistant that is self motivated, detail-oriented, organized, enthusiastic and a team player with a positive attitude. Excellent communication skills as well as strong computer literacy.
COMPUTER SKILLS
Microsoft Word, Excel, Access & Outlook
PROFESSIONAL SUMMARY
Office Team Temp Agency, Trevose, PA 10/2011 - 1/2012
Customer Service Representative
• Handles high volume of calls answering customer questions and concerns with speed and professionalism.
• Responsible contacting businesses, describing services, and obtaining customers information and leads.
• Perform data entry, maintain database and call logs.
The Living Ground Ministries 3/2011 - 7/2011
Administrative Assistant
• Interact with clients, vendors and visitors.
• Answer telephones and transfer to appropriate staff member.
• Open, sort and distribute incoming correspondence, including faxes and email.
• Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
• File and retrieve organizational documents, records and reports.
• Record notes in shorthand or on tape and write stories up on computer.
Reflections Newsmagazine, Norristown, PA
Sales Representative
• Present and sell company products and services to current and potential clients.
• Prepare presentations, proposals and sales contracts.
• Follow up on new leads and referrals resulting from field activity.
• Establish and maintain current client and potential client relationships.
NORC at the University of Chicago, IL 4/2009 - 6/2010
Customer Service
• To carry out field data collection processes using Survey Research Center standardized interviewing techniques and protocols.
• Ensures that confidentiality of data collected is stored and maintained.
• Generates statistical and data reports as required and distributes to district, regional and national level staff.
• Managed outbound and inbound calls
• Administered cold calling door to door surveys
Landmark Education Philadelphia, PA 10/2008 - 12/2010
Registration Assistant
• Coach- Coach Program participants in areas of leadership, presentation, communication and establishing relationships with others.
• Introduction Leader- Lead introductions to a 3 day personal development and leadership course.
• Group Leader – Lead conference calls to coach and support people as they move through the requirements of the educational programs in which they participate
OTHER EMPLOYMENT
Sole II Soul Restaurant, Philadelphia, PA 10/2010 - 10/2011
Server/ Customer Service
EDUCATION
Albright College, Reading, PA
Communications/ Public Relations Major 8/2007-5/2008
Upper Dublin High School, Ft. Washington, PA
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