Customer Service Manager

Joanne Longmire

*** *. ****** ****, **** E, Naperville, IL 60565

630-***-**** Home 630-***-**** Cell

***************@*****.***

Summary of Experience

Approximately 30 years of diversified experience in the fields of Payroll, Purchasing,

Production Control, Billing, Customer Service, Shipping and Receiving.

Colco Enterprises, Inc./Colco Services, Inc. and Imperial Service Systems, Inc. Contract cleaning companies as well as post construction and final cleaning owned by Colleen and/or Vito Cavallo.

6/11–12/11 Office Manager/Bookkeeper/Payroll Mgr./Purchasing Mgr.

• Responsible for establishing new office for Colco Enterprises, Inc.

• Payroll Manager responsible for all aspects of payroll from entering the employee application to payroll taxes

• Handled wage garnishments such as child support and tax levy deductions

• Processed both Accounts Payable and Accounts Receivable

• Managed all aging accounts and performed commercial collection calls

• Managed relationships with customers and vendors

• Billing

• Receptionist

• Daily Banking/Cash Available Worksheet

• Paid State and Federal Taxes online

• Handled requests for Certificates of Insurance, W-9’s and Waivers

• Recorded Daily Deposits and took Deposits to the Bank

• Put together company brochure

•

1/95-6/11 Purchasing Manager

• Supervised 2 Warehouse Personnel

• Responsible for purchasing supplies and equipment

• Responsible for scheduling deliveries of supplies

• Responsible for all inventory

• Scheduled repairs, tracking and delivery of various types of equipment

• Order, track and set up pagers for over 100 employees

• Responsible for shipping and receiving

•

Payroll Manager

• Supervised 2 employees

• Responsible for all payroll functions supporting over 900 employees for 3 sites (Including one out of state)

• Responsible for creating letters to verify employment

• Created a payroll procedures manual

• Responsible for training new employees

Payroll Department Administration/Customer Service

• Responsible for entry and maintenance of payroll

• Responsible for employee application verification

• Customer Service – Coordinate customer service calls with the appropriate area supervisors so that any problem(s) were corrected to the customer’s satisfaction

Charles C. Kawin Company Broadview, Illinois

A metallurgical testing laboratory

1/83–9/94 Held various positions within the company

• Assistant Supervisor – Supervised 2 people in coordinating reporting and production control

• Responsible for training new employees

• Helped implement and train users on new computer system for both billing and production control

• Responsible for typing and proofing customer’s metallurgical test reports

• Responsible for billing – data entry and mailing

• Handled Customer Service both in person and by telephone

• Responsible for shipping and receiving Federal Express and UPS

• Handled Accounts Payable data entry

• Handled Accounts Receivable – posting of cash

• Receptionist/General Office

• Filing of metallurgical test reports

Sizzler Family Steakhouse Hillside, Illinois

Restaurant – worked part-time while going to school

11/79–12/83 Helped out in various areas as needed

• Occasionally responsible for opening the restaurant and supervising the start-up crew

• Trained new employees

• Handled customer service

• Cashier

• Waitress

Computer Experience:

Quickbooks

Outlook

Excel

Word

PowerPoint

Special Recognition from Imperial Service Systems, Inc.:

July 2001 – “Ball-peen Hammer Award” for effort beyond “Good Enough”

March 2004 – Employee of the Month

April 2006 – Model Employee e-mail from the General Manager

Education:

Immaculate Heart of Mary High School, Westchester, IL

Triton Junior College, River Grove, IL

Other:

I am a Notary Public

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