Customer Service Sales

*** ***** **. ***** ****, KY *****

606-***-**** • **********.*******@*******.***

MELANIE WILLIAMSON

OBJECTIVE

To begin a career with a company I can be proud to work with and advance within to help said company achieve goals to increase sales and profits.

WORK OF EXPERIENCE

Oct 2011-Jan 2012 Jasper Club, LLC Lexington, Ky.

Owner/Operator

Seasonal Retail Business where I was responsible for day to day operations of three separate kiosks in the Fayette Mall where Calendars, Games, and Puzzles were sold. Responsible for hiring, training, scheduling, cash handling, inventory, ordering, set-up, tear down, shipping, opening, and closing procedures. Worked with Calendar Club support team in order to increase sales and profits. Communicated company, state, and federal policies with employees. Resolved any escalated situation whether with employees or with customers. Supervised up to ten employees ensuring proper training and making sure they were aware of all equipment, manuals, or paperwork needed to perform their duties efficiently.

Sept 2008-July 2010 AT&T Grayson, Ky.

CSR

Maneuvered through multiple data entry systems in order to resolve customer concerns on the first call. Accomplishing this with a professional and courteous tone and demeanor. Achieved multiple

recognitions of high quality scores and customer reviews.

March 2008-Sept 2008 A Better You Tone and Tan Grayson, Ky.

Owner/Operator

Instructed patrons on how to use exercise equipment in order to safely strengthen and tone their muscles after surgeries, heart attacks, or simply to lose inches.

Feb 2007-Dec 2007 Domino’s Pizza Grayson, Ky.

Owner/Operator/GM

Responsible for day to day operations of a single unit franchise. This included, but not limited to, hiring, training, terminations, inventory, ordering, customer service, managing multiple software programs and POS systems, maintaining employee records according to guidelines, maintaining OSHA standards, maintaining quality products and handling escalated customer concerns.

EDUCATION

1992-1997 Morehead State University Morehead, Ky.

N/A

1988-1992 Allen Central High School Eastern, Ky.

REFERENCES

Marita Greer 231-***-****

Jessica Bentley 937-***-****

Larry Columbia 859-***-****

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