Theresa Resume

*** ******* ******, **********, ** *****·724-***-****·*****@*****.***

Theresa Beard

Objective

I am looking for both profitable and rewarding employment. I would prefer to have a position that I am needed long term and can grow within the company. I would like to be a part of a company that I can both be very productive and helpful in all of their daily needs. I would love the chance to work for your company to show that I will be an essential asset for this position.

Experience

2003-2009 Westmoreland Intermediate Unit Greensburg, PA

PCA and Classroom Assistant

§ During this time I was responsible for many children with special needs. All of their basic daily functions, learning, and encouragement.

§ I also was responsible for making their assignments, letters to parents, and helped with some of their standard education papers on the computer.

§ Lastly, with all of the experiences I dealt with I also had the opportunity to start to learn Braille.

2002-2003 Three Rivers Health Plan Monroeville, PA

Customer Service Representative

§ This position required an extreme amount of customer service skills. Basically my duties consisted of verifying insurance coverage and this many times led to customers whom I had to work to calm down if things weren’t covered and lead them on the correct path to getting what they needed.

§ I also had many office duties such as learning their medical data program, faxing, copying, scanning, etc.

§ This position trained me on how to properly handle all types of situations in customer service.

1999-Present Larry’s Lawn Care Lower Burrell, PA

Secretary/Business Office Manager (Seasonal)

§ Work with all areas of the business including but not limited to customer service, answering calls, filing, copying, etc.

§ Marketing, handling any complaints, bidding new jobs.

§ Handling outstanding accounts.

1997-1999 Flo’s Gymnastics Natrona Heights, PA

Gymnastics Instructor

§ Teaching children gymnastics

§ Making repeat customers through good communication

§ Scheduling of students for classes

Education

1996-2000 Valley High School New Kensington, PA

High School Diploma

§ Honor Student

References

Christina Lookabaugh 724-***-****

Kimberly Oddis 724-***-****

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