Customer Service Medical
Resume:
Katrina Flowers
Glendale, Ca 91201
WORK HISTORY
May 2011 - to- Present
Accurise Consulting Credit Repair
(Customer Service Support)
(Call Center)
*Responsible for all accounts getting updated.
*Answering all calls and all Voice mails.
*Making out bound calls to customer concerning their accounts.
*Assisting with refunds.
*Input data in the system using Excel, Word, Outlook, Google Doc, PowerPoint.
*Go over all aspect of customer account with them.
*Pull credit reports and asset it to see how to proceed with individual account.
*Handling escalated accounts in support.
*Dealing with customer’s that is unhappy and angry.
*Problem Solving skills.
*Negotiating skills.
*Answering emails from account holders as well.
**Tier III
*Communicate effectively verbally and written.
*Handles billing inquiries, payments, and disputes.
*Emails correspondence.
*Telephone-Heavy customer service environment. 100 to 120 calls daily or more depending on volume.
*ability to prioritize and multi-task
* Work well under pressure and stressful situations.
*Quick-Books
OCT 2010- MAY 2011
NACA(National Attorneys Collection Agency)
( DEBT COLLECTION AGENT)
(Call Center)Medical Collection.
Responsible for all activities leading to the collection of accounts receivable that are delinquent, utilizing verbal and written communications with providers of the account.
*Review correspondence pertaining to billing and accounts receivable.
*Update computer account files as needed.
*Claim follow-up by phone for aged account balances for all types debts.
*Analyze and interpret claim involving charges, payments and balances.
*Analyze situation accurately and adopt an effective course of action.
*Follow policies and procedures to maintain work flow standards.
*Telephone-Heavy customer service environment.
JAN 2010- OCT 2010
Bright star Healthcare Agency
(PHLEBOTOMIST)
*Transfer calls to different departments. (Switchboard)
*Draw blood
*Give any and all injections as needed
*Filled out all paper work for assessment. *Filed all paperwork with correct results in data system.
*Checked all Demographic data and signed off on all paperwork.
*Packaged and shipped off all lab work.
Responsible for any and everything that has to do with the clinic.
*Preformed room set up for patients.
*Asset patients vitals and weight for physician
*Give any and all injections as per physician orders.
*Draw blood as needed for lab work up.
*Centrifuged all blood work for shipment.
*Autoclave all equipment after being used.
*perform urinalysis on patients.
*performed E.K.G on patients as prep work for surgery
*Draw blood on all ages, Heel stick, Capillaries, Geriatric, youth, and adult.
*Perform E.S.R
*Throat Swab
*Pregnanacy Test
*Medical Records
*Wound Care
*Knowledge of OSHA, FDA, and HIPAA.
*Skilled in Charting and Documenting
*Medical Terminology
Feb 2005- Jan 2010
Gillespie Auto Group
(SALES ASSOCIATE)
Responsible for all inventory and to keep an accurate count of specific makes and models.
*Accept all inbound and outbound calls from consumers.
*Give brief description of said vehicle that the consumer is requesting. *Fill out all paper work pertaining to purchasing a vehicle.
*Do credit check of consumer
*Check any and all documents received from consumer
*Interact with finance company's trying to get the best deals for the consumer.
*Interact with porters to get the vehicle cleaned from inside out.
*Making sure everything is working correctly and that the customer is satisfied.
*Doing follow ups on all past customers.
* Up-sell products and services with confidence and without hesitation.
*Heavy data entry, vehicle research tools and computer use to locate required vehicles and options to satisfy customer’s needs and requests.
*Research and resolve customer service issues using all available tools while maintaining optimal customer service expectations and reduced hold times.
Jan 2003- Feb 2005
Skokie Pain Clinic, Outpatient Surgery Center,
( PHYSICIAN ASSISTANT)Medical Assistant.
Responsible for any and everything that has to do with the clinic.
*Preformed room set up for patients.
*Asset patients vitals and weight for. physician.
*Give any and all injections as per physician orders.
*Draw blood as needed for lab work up.
*Centrifuged all blood work for shipment.
*Autoclave all equipment after being used.
*perform urinalysis on patients.
*performed E.K.G on patients as prep work for surgery.
*Registered all patient in and out patient registration.
*Assisted in medical records as needed.
*Answer any and all questions from patients about procedures.
*Answer phones and greet patient.
*Asset all billing cost for the visit.
*Input all data into computer.
*All lab work.
*Vitals.
*Medical History on patients.
*Blood smears and E.S.R.
*Wound care
*Knowledge of OSHA, FDA, and HIPAA.
*Skilled in Charting and Documenting.
*Responsible for the ongoing communication between the Physician and the patient.
* Manage patient’s medication, treatment plans and test results.
* Scheduling of patients appointments and surgeries.
*Assist Physicians with office procedures, filing, computerized patients charting and maintaining patients charts.
*Medical Terminology
*Knowledge of OSHA, FDA, and HIPAA.
Aug 1998- Jan 2003
Doctors of Hyde Park Hospital
(RECEPTIONIST)
Responsible for answering phones and assisting any and all who needs my help.
*Input data into computer.
*Greet all visitors and answer questions that they may have regarding patients.
*Transfer calls to different departments (switchboard).
*Check in visitors and give directions to patient’s rooms.
*Assist funeral directors with signing out bodies of the morgue.
*Coding all codes over intercom.
*Assisting with restraints of E.R in emergency situations.
*Following all procedures of hospital policies.
*Talking to family's of patients when needed.
Feb 1996- Aug 1998
U. S. Army Reserve
( PHLEBOTOMIST)
Responsible for all troops getting their vaccinations.
*Input data into computer.
*Greet all troops and answer questions that they may have regarding their vaccinations.
*Transfer calls to different departments.(Switchboard)
*Draw blood
*Vitals
*Give any and all injections as needed
*Filled out all paper work for assessment. *Filed all paperwork with correct results in data system.
*Checked all Demographic data and signed off on all paperwork.
*Packaged and shipped off all lab work.
*Knowledge of OSHA, FDA, and HIPAA.
Mar 1993- Feb 1996
One Time Collection Agency
(COLLECTION REPERSENTATIVE)
(Call Center) Medical Billing.
Responsible for all activities leading to the collection of accounts receivable that are delinquent, utilizing verbal and written communications with providers of the account.
*Review correspondence pertaining to billing and accounts receivable.
*Update computer account files as needed.
*Claim follow-up by phone for aged account balances for all type’s debts.
*Analyze and interpret claim involving charges, payments and balances.
*Analyze situation accurately and adopt an effective course of action.
*Follow policies and procedures to maintain work flow standards.
*Telephone-Heavy customer service environment.
(Typing Speed 40 WPM).
EDUCATION
Dunbar High School
1987- 1991 Diploma (in communications)
Southern university
1991-1993 Degree - Associate (in communications)
Illinois School of Health Careers
1994 - 1995 Certification (in Medical Assistant & Phlebotomy)
CERTIFICATIONS
C.P.R- (INFANTS AND ADULTS)
First Aide (infants and Adults)
References Available Upon Request:
Maria Williams
773-***-**** Skokie Pain Clinic.
Steven Mckean 818-***-**** NACA(National Attorney Collection Agency.
Albert Allen
773-***-**** Doctor's of Hyde Park Hospital.
SALARY HISTORY
NACA-$13.00 Hr
NACA(National Attorney Collection Agency).
Bright Star Healthcare Agency-$16.00 Hour
Gillespie Auto Group-Base $300 Weekly and Commission.
Pain Clinic-$15.00 hour
Doctor's of Hyde Park Hospital-$16.00 Hour.
U.S Army Reserve-$15.00 Hour
One time Collection Agency-$15.00 Hour.
Cover letter
Hello,
My name is Katrina Flowers and it is my objective to find meaningful and rewarding employment. This being said I am a 37 yr. old single mother who is seeking the ability to provide a stable home for myself and daughter. I am extremely motivated to grow in a positive atmosphere. I would like the opportunity to grow my talents and skills in an environment that rewards my abilities. I am a strong leader with great attention for detail. I work cooperatively and diligently within a structured environment. I expect greatness, and I will give greatness, and will not sell myself short in any endeavor. I can do any job put in front of me if given the opportunity. all I am asking for is a chance to prove my skills. I am looking for full-time with long-term employment.
Thank you
Katrina Flowers
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