IT Help Desk/ Assistant Administrator

Chase Stafford

**** ****** ***** ****

Arlington, TN 38002

901-***-**** (cell)

901-***-****(home)

********@*****.***

Experience:

June 2009 – Present

Memphis Orthopedic Group Memphis, TN

IT Helpdesk Technician – (Feb ’10 – Present)

• Support and maintain the company internal network running Windows 2003 Active Directory, VMware Server, Citrix Presentation Server, and other Microsoft based products.

• Provide individualized customer support to over 250 end-users through phone, remote access, face-to-face, and e-mail

• Support 4 satellite offices

• Resolve user id/password, hardware, software, and network issues including TCP/IP configuration.

• Build new PC images, install application software, set up email, deploy new systems, add printers, configure desk top and migrate user’s profile and data from old ones

• Manage user accounts, network rights and access to systems.

• Citrix assistant administrator responsible for 5 Citrix servers providing application access to ~250 clients.

• Install new hard drives, operating systems, motherboards, memory, etc. on PC’s and laptops.

• Install software, updates and patches to desktops (both thin and fat clients), servers and mobile devices

• Desktop/ Laptop Computer Repair and hard drive repair and backup

• Resolve complex direct and network connectivity via network cards, print servers and Windows shared printer drivers

• Installation/Configuration of Lenovo, Dell, IBM and HP Servers/Workstations

• Provide training to end-users as needed.

• Evaluate, recommend and purchase hardware and software systems

IT Helpdesk Technician – Contractor (June ’09 – Feb ’10)

• Same responsibilities as above only as a full-time contractor

Select Accomplishments:

• Implemented a VMware Server Virtualization environment across 5 x64 architecture machines

• Managed Citrix Presentation Server/XenApp 11 environment including related technologies, Web Interface (WI) and Program Neighborhood Agent.

• Concentrated work with Active Directory Group Policy in Windows 2003 and 2008 domain.

Skill Set:

Microsoft Office Windows Server NT/2000, 2003, 2008 Citrix

Microsoft Active Sync Active Directory SysAid ticketing system

Microsoft Exchange 2003 VMware, Spark Sophos (anti-virus) and spyware removal

Microsoft Office Suite 2003/2007 TCP/IP, HTTP, HTTPS, FTP, DNS, IIS, Ethernet Symantec Data Backup and Recovery

Hubs, Routers, Switches Cabling LAN/WAN and LAN Server Maintenance

Troubleshoot Network Printers, Copiers, and Scanners VPN Remote Access, Remote Desktop Protocols VOIP, POE

Dell/IBM/HP Servers/Workstations Wireless Setup and Security Data Migrations/Office set-ups

Setup/Support Smart Phones on Exchange Scripting Remote Desktop Protocols

Software Applications

MS Office (Word, Excel, PowerPoint), Citrix Program Neighborhood, Spark, Sophos Antivirus, SysAid, Adobe Acrobat and Photoshop, VMware

Education:

Diploma, Bolton High School, Arlington, TN 38002

(I obtained this position right out of high school based on my self-taught computer skills.)

References furnished upon request.

Contact this candidate