Customer Service Representative

DIEGO REMACHE

**** *** ****** ***. *** Brooklyn, NY 11232

Phone: 347-***-**** *****.*******@*****.***

CAREER OBJECTIVE

Seeking a challenging position as a Full Charge Bookkeeper requiring an experienced professional with strong interpersonal skills, a proficiency in computer applications, and a commitment to accuracy and effectiveness

SUMMARY OF QUALIFICATIONS

• Proficient in Windows, AS 400 Database, Microsoft Office, Lotus Notes, and LexisNexis

• Adept at communicating effectively with colleagues, management, and customers

• Strong ability to effectively multi-task and achieve set goals and deadlines in a timely manner

• Detail-oriented, well organized, confident, and hard-working professional with good work ethics

• Strength in analyzing, researching, and problem solving

• Knowledge of audit procedures, including technique tests, planning, and sampling methods

• Strongest aptitude towards mathematics and statistics

• Highly skillful in compiling, formatting data and reporting

• Fluent speaker and writer in Spanish

• Certifications: Notary Public, State of New York; Certified Consumer Lender (CCL)

PROFESSIONAL EXPERIENCE

Novak Francella LLC - New York, NY January 2010 - Present

Payroll Compliance Auditor

• Prepare and send correspondences to employers listing the documentation required during field work

• Conduct audits utilizing Federal and State quarterly reports(Forms 940, 941, NYS-45-ATT, NJ-WR-30), payroll registers, SCA/PLA reports, Cash Disbursements, and 1120s Corporate Returns

• Classify all company’s employees with their corresponding job description

• Reconcile employees’ total of the taxes filed to the total amount in the payroll registers

• Verify that wage rates paid were in accordance to the union wages schedules

• Ensure that Welfare, Annuity and Pension Funds are contributed by the Employer

• Cross-reference benefit contributions remitted to the benefits purchased on the AS 400 Database

• Compile audit reports concerning scope of audit, and discrepancies found

• Review and resolve exceptions contradicting audit discrepancies

TD Bank/Commerce Bank - Brooklyn, NY September 2006 – December 2009

Customer Service Representative/Senior Teller

• Provided outstanding service delivery to existing and new customers in personal/business banking products

• Analyzed applicant financial status, and credit score to determine the grant or decline of the credit requested

• Managed customer portfolio, serviced relationships, and cross-sold financial products and services

• Coached tellers to effectively identify referral opportunities on new products, services and promotions

• Managed teller station cash balances, vault records, and inventory supply

• Trained teller staff members to comprehend their job responsibilities

• Processed Suspicious Activity Reports (SARS) for transactions exceeding $10,000

• Processed cash/check deposits, loan payments, and withdrawals

• Implemented the “Making Fans Not Customers” , “Know Your Customer” (KYC) model

EDUCATION

Baruch College, CUNY – New York, NY

Bachelor of Business Administration in Accounting

Expected graduation date: June 2014

LaGuardia Community College, CUNY - Long Island City, NY

Associate of Science in Business Administration, September 2009

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