STEPHEN R. CHAMBERS, MCSE

**** ******** *****

Austin TX, 78758

512-***-****

caewsr@r.postjobfree.com

DESKTOP SUPPORT - IT MANAGER - SERVER ADMINISTRATOR

EXPERIENCE AND EDUCATION

~~~~~~~~~~~~~~~~~~~~~~~~

In my over eighteen years of working in IT and managing IT teams I have supported almost everything out there. A wide variety of operating systems: Win 95 through Win 7 and NT Server through Win 2008 R2. This includes Active Directory, Hyper-V & Exchange 2007. All Mac OS versions through 10.7, including IOS (iPhone/iPad) as well as VMware ESX 3.5 & 4.x, and recent versions of RHEL. Major application experience includes the MS Office Suite through 2011, Adobe Acrobat, Photoshop & InDesign. Light HTML/CSS work, WordPress, all the major web browsers, Symantec Ghost, Endpoint & NAV and McAfee AV.

I have an MCSE, MCP and MCP+I. I have held Dell (currently active) and Apple hardware certifications and have extensive and detailed experience with the Dell server platforms, including server support at DellísDell's Enterprise Server Support team.

PROFESSIONAL EXPERIENCE

~~~~~~~~~~~~~~~~~~~~~~~

IT MANAGER: Feb 2011 - Present

360 Mortgage Group

-- Sole support and Jack of All Trades; including day-to-day support of desktop, telephone, network and server infrastructure for about 60 in-house and 40 remote employees.

-- Their computing infrastructure consists of Dell desktop hardware running a mix of Windows XP & Windows 7 x64. The network is gigabit Ethernet composed of seven Dell 6248 stacked switches. Six Dell (2950 & R710) servers running Microsoft Server 2008R2 x64 Hyper-V (~25 virtualized servers), Active Directory (native 2008 R2 mode), Terminal Services, IIS, Print & File services, DNS, DHCP and a dedicated server for Exchange 2007 on Win 2003.

-- Administration of the NEC (Univerge SV8100) VOIP phone system using both 12 button (DT-700) handsets and soft phones using the (beta) NEC Desktop Suite 4.

-- Design, purchase, setup and configure the computer infrastructure for brand new custom built office for the entire company. Worked with contractors to set up network wiring, data center and brand new phone system. Solely responsible for moving the back end computing infrastructure from the old to the new location.

DELL (Contract & Employee)

-- Sr. Enterprise Technical Support Analyst: Jan 2010 - Feb 2011

-- PG Development Technician Sr. Analyst: Jul - Sep í09

-- Front Line Web Application Administrator: March - June í08

-- Test Engineer: March - Oct. 2007

-- Supporting Dell's full line of servers for large enterprise customers running Linux, ESX and other non-Microsoft Operating systems. This includes extensive and complex hardware and software troubleshooting on stand alone servers and large datacenters installations.

-- QA testing of Dells Vista to Win 7 upgrade application on multiple platforms, all SKUs of both Windows Vista and Windows 7 under 20-plus languages.

-- Extensive use of Ghost and Dells internal network imaging solution to image, capture and re-image multiple platforms under Windows Vista and Windows 7.

-- Testing Dell's line of business systems (Optiplex, Precision, Latitude) to find, isolate and report defects and verify repeatability of any and all problems with these systems and bundled software.

-- Extensive daily hardware upgrades of expansion cards, memory, drives, CPUs and system boards.

-- Extensive daily O/S installation, removal, troubleshooting and imaging on Windows XP/Vista. 32/64 Bit and versions: Basic, Home, Business, Professional, Ultra.

-- Responsible for administering several web applications the Dell Product Group used for tracking and managing product development and road map delivery.

DESKTOP SUPPORT: June 2008 - June 2009

eBay/PayPal, Inc., Austin TX (contract)

-- One of two local IT people responsible for all aspects of IT and telecom infrastructure.

DESKTOP SUPPORT: Nov. 2007 - Feb. 2008

Guaranty Bank/Temple-Inland, Austin TX (3 month contract)

-- Troubleshooting common issues with Citrix, connectivity, printing, specialized banking applications and common Windows issues both on the phone to the over 200 bank branches in Texas and California and in person at corporate HQ in Austin.

DESKTOP SUPPORT, May 2006 - March 2007

Seton Healthcare Network, Austin TX (contract)

-- Desktop support in an extremely busy hospital. This includes support of hundreds of specialized applications, thousands of PCs in a complex wired/wireless Active Directory network. Both administrative and clinical operations. This includes work in and around general clinical, ER, ICU and Surgery.

-- Consistently resolve among the highest number of Desktop Support trouble tickets across the Network.

-- Hardware repair, upgrades and troubleshooting of Dell Optiplex and Latitude systems and HP LaserJet printers

SERVER AND DESKTOP SUPPORT, ROLLOUT MANAGEMENT: April 1998 - December 2005

Sarnoff Corporation, Princeton, NJ (direct-hire)

-- Administered NT 4 domain-based file and print server infrastructure, including creation of share points, local and global users and groups, network printers, server troubleshooting, upgrades and service patches, and managing services.

-- Lead engineer - Sarnoff Server Test Lab: Installed and configured Windows NT 4 server, Windows 2000 Server & Advanced server for a variety of testing scenarios, including work with Dell PERC RAID utility. Installed and configured a variety of drive configurations, supporting RAID levels 0, 1, 5 & 10.

-- Oversaw New PC rollout process, including forms implementation, tracking database, and establishment of procedures. Transitioned this process to two PC integration companies.

-- Resolved over 90% of second tier assigned calls within 24 hours.

-- Provided valuable assistance with the "Internet Trailer" effort conducted by the United States Information Agency at Fort Dix for Kosovo refugees.

EDUCATION AND CERTIFICATIONS

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

MCSE, Windows NT: 2000. MCP+I: 2000. MCP, Windows 2000: 2001. Dell Optiplex, Dimension, Latitude, Precision WS, PowerEdge Servers: 1999 ñ 2011. Macintosh Certified Service Technician: 1997. BS, Audio Technology from The American University, Washington DC

EXPERIENCE (other than mentioned above)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

HARDWARE: IBM ThinkPads, Dell Latitude, Inspiron, Optiplex, Dimension & Precision Workstations. HP & Canon scanners, HP, Dell, Canon, Ricoh, Epson, networked and direct connected printers/plotters. Also experience with all Apple desktop and portable Macs including iPhones/iPads.

NETWORKING: Dell PowerConnect switches, home routers, hubs/switches. Troubleshooting Ethernet connectivity from wiring to operating system and WiFi networks.

SOFTWARE: McAfee MXLogic email protection and archiving services. Remedy & Siebel ticketing systems, Cisco VPNs, Avaya Management console, FileMaker Pro, FlexLM License Manager, DMD/Ellie Mae DataTrac/Doctrac suite., Apache (OSX), Symantec Ghost, WinZip.

Contact this candidate