Operations Manager

Mike J. Leveille

Objective: *** West South Street

Employ strong management, logistical and technical skills Frederick, MD 21701

with an organization in the Baltimore and DC metropolitan area. Home: 413-***-****

*************@*****.***

Experience:

Boston Bed Company—Boston, MA

Operations Manager, Oct 2006 to Present

Responsibilities include:

· Recruiting, training and monitoring of warehouse staff.

· Managing warehouse team and logistics to ensure set delivery and productivity targets are met. Under my supervision, the warehouse transfer and delivery operation saw a 4% increase in success rate.

· Facilitating delivery tickets, mapping routes and loading product for up to 80 deliveries per day.

· Coordinating transfers among 7 retail stores.

· Directing and managing daily communications among customers, drivers and general managers.

· Managing product delivered, transferred and received through Operating Storis System.

· Managing Operating Storis system, including data uploads for up to 200 units of product per week.

· Overseeing vehicles, equipment and product maintenance.

· Scheduling and completing repair and replacement service calls for delivered goods.

· Maintaining health and safety standards, including hygiene and warehouse security.

· Coordinate with key vendors regarding parts ordering and shipping.

· Continued work on sales floor as needed.

· Operates and maintains commercial vehicle, equipment and tools.

Sales Associate, Nov 2004 to Oct 2006

Responsibilities include:

· Exceptional customer service.

· Expert knowledge of product, pricing, store policies, inventory and delivery services.

· General maintenance and upkeep of product on sales floor.

· Coordination with warehouse for customer deliveries.

· Opening and closing of store.

Delivery Driver and Loader, June 2004 to Nov 2004

Responsibilities include:

· Operating 18ft Box Truck

· Direct communication with customers regarding deliveries.

· Navigating deliveries in and around the Boston area within deadlines.

· General truck maintenance.

· Assembling and fixing delivered goods.

Greenfield Paper Box Company—Greenfield, MA

Machine Operator, July 2001-February 2004

Responsibilities included:

· Operating and maintaining box cutting machines.

· Setting precise blade setting and depth measurements.

· Operating forklift to move and load palettes.

Education:

Graduated May 2004 Connecticut School of Broadcasting

Graduated May 2001 Turners Falls High School

Special Training: Understanding and execution of OSHA safety guidelines, forklift operation training, box cutting machine operation training

Technical Skills: Operating Storis System, Microsoft 2000, XP, VISTA, MAC OSX systems, Microsoft Word, Excel Outlook; truck maintenance and operation, forklift operation, box cutting machine operation and carpentry.

Contact this candidate