*** ******** **** *********** ** *****

585-***-**** ca31zv@r.postjobfree.com

SHELBY RUMPF

OBJECTIVE

To find a job to be successful in, somewhere to learn and grow professionally. To work in a professional environment and gain quality experience while helping others. The main objective is to become involved in a leadership role such as a manager.

FUNCTIONAL SUMMARY

Annunciated speech, exceptional typing experience. Basic computer knowledge for Windows running system, and Microsoft programs. Retail trained and retail experience. Inbound call center experience and all call documentation. Accepting towards knew knowledge and gains.

EMPLOYMENT

November 2010 - April 2011 Sutherland Global Services Rochester, N Y

Technical Support

Answering calls for TurboTax, documenting all and any issues. Goal for first contact resolution, complying to the customer needs. Taking accuracy calls, placing replacement, and new product orders. Assisting customer with downloads and un-installments of the program. Assisting some customers with the business software and their calculations. Helping reach company goals and keeping a good chat and phone CR and FCR

July 2010 - November 2010 JCPenny

Henrietta, NY

Customer Service Associate

Assisting customers with returns, order placement, general direction or section of the store. Cashier, closing and opening drawers. Floor management, replenishing floor, reporting theft and missing pieces to items. Credit card goals. Providing great service to each and every customer. Display and floor projects.

November 2008 - January 2009 New York and Company

Henrietta, NY

Sales Associate

Sales associate, helping each customer find what they needed for career and special events. Credit card goal per day, cashier closing drawers. Replenishing floor, and keeping the dressing rooms immaculate. Floor projects for displays, wall and stands.

July 2008 - August 2008 Heritage Christian Services

Greece, NY

Resident Aid

Helping developed mentally disabled residents with daily routines and chores with the “hand over hand” method, helping prepare for outings. Basic house hold chores, laundry meal prep, helping residents with bathing and eating. Playing games, watching TV, daily activities.

September 2006 - August 2007 Wendys

Chili Center, NY

Cashier

Handling money for food purchases, drive thru and inside front cashier. Assisting every customer, making sure front of store was immaculate, emptying garbage’s, replenishing any low needs materials. Order accuracy, and customer satisfaction.

EDUCATION

September 2004 to June 2008 Churchville-Chili Senior High School Churchville, NY

Local Diploma

Graduated in June 2008

November 2008 to November 2009 Continental School of Beauty Henrietta, NY

Still pending ( Esthetics License)

Graduated November 2009

LANGUAGES

English

REFERENCES

Lori Unz

Phone - 585-***-****

Self Employed

Known 5 years

James Knight

Phone - 585-***-****

Sutherland - Co-worker

Known 3 years

Alisha Chatman

Nurses Aid

Phone - 585-***-****

Known 6 years

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