Customer Service Administrative Assistant

Tammy Lynn Phillips

*** ********** **** * Cabot, AR 72023

501-***-**** * ************@*****.***

Self-Motivated individual with many years of customer related experience. The ability to prioritize, remain focused on the urgency of the job while adapting quickly to changes with great results. Work well with a team or alone and under pressure to meet deadlines while multi-tasking.

Professional Experience

Datamax, Little Rock, AR

Service Dispatcher/Billing Specialist * 03/2006 to 03/2012

Accounts Billable provided sales and service support internally. Submitted reports to multiple supervisors meeting deadlines in a fast paced environment. Supervised 20 + technicians service routes and ensuring they arrived promptly to customers locations in a cost effective manner by monitoring millage and technician’s work load.

Build and maintain great customer relations, skilled in Word, Excel, Publisher and general computer operations.

Christopher and Banks, North Little Rock, AR

Store Manager * 08/2002 to 03/2006

Managed and trained 8-10 part-time employees and 2 full time Assistant Managers. Implemented floor sets provided by corporate efficiently while maintaining customer satisfaction on the sales floor. Received and shipped freight, lifting 30-70lbs and responsible for minor maintenance in the store. Submitted payroll, hiring employees as business dictated. Helped customers find exactly what they were looking for and build strong customer relationships.

Carquest Auto Parts, Lawton, Ok

Counterperson Supervisor* 03/1998 to 09/2001

Supplied walk-in customers, dealerships and shops with the correct parts or supplies needed. Trained delivery drivers and counter people with emphasis on team work.

Implemented drug test, open/close of the store operations, submitted warranties for claims. Checking in stock, lifting 50-80lbs, running inventory and correcting and errors, customer service, all in a fast paced high stressed environment.

Education

GED:

Draughn College: Administrative Assistant Program

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