Registered Nurse Customer Service
Resume:
Anna Meyer RN, BSN
*** **** ** **, ******, FL ***17 Cell: 402-***-**** : ***.**.*****@*****.***
Professional Summary
Dedicated and Reliable RN with 10+ years experience in Emergency Nursing, as well as developing and managing an 8 bed Observational Unit within a Level 1 Emergency Department. Increasing Leadership responsibilities throughout career.
Licenses
Registered Nurse in Iowa, License number 113946, effective through 06/15/2014
(Currently In process of Endorsement Completion to Florida RN License)
Skill Highlights
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Supervisory duties
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Clinical experience
Excellent Leadership Skills
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Strong clinical judgment
Running staff meetings
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Patient counseling
Superb Computer/Office Skills
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Acute care expertise
Exceptional Attention to Detail
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ER experience
Compliance reporting
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Taking patient histories
Data Analysis and Presentation (including in
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Disease prevention and intervention
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Lab result evaluation Preceptor
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Administering medication Problem resolution
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Clinical training High level of autonomy
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Patient evaluation/intervention Self-directed
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Advanced Cardiac Life Support (ACLS) Policy and program development
certification
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Prioritizing/managing deadlines
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Basic Life Support (BLS) certification
Organizational skills
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Computerized charting
Customer service
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Enthusiastic caregiver
Hiring/Counseling Staff
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Professional bedside manner
Staff Education
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IV drug therapy management
Delegation of Unit responsibilities to Staff as
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Patient/family focused
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Intravenous therapy Patient Relations follow up to issues
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Great assessment skills Great Communication Skills for variety of Staff - Groups of Physicians, Nurses, Patient Care
q Techs, Ancillary Services, and Patients
Patient and family advocacy
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Specimen collection/processing
Approachable q
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Chest pain management
EPIC Certified Trainer - ASAP (Emergency Services) February 2012 to August 2012 The Nebraska Medical Center – Omaha, NE
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q Knowledgeable - frequently being sought out for expertise by variety of Professionals
Professional Experience
Epic Credentialed Trainer - ASAP application q
Solid Go Live support and training experience q
Provide support to end users at Go Live q
Assisting in the development, implementation, and maintainence of a training program and materials for EPIC - ASAP application. q
Conducted classes for variety of Healthcare professionals, including (but not limited to) Physicians, Registered Nurses, and Patient Care Technicians. Class presentations varied in sizes of up to 30 students per class.
Clinical Decision Unit - Lead RN (Emergency Services) March 2008 to April 2012 The Nebraska Medical Center – Omaha, NE
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Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. q
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. q
Processed monthly reports for department performance. q
Liaison between patients and physicians to ensure patient comprehension of treatment plans. q
Modify patient treatment plans as indicated by patients' responses and conditions. Helped to develop the set documentation for consistent nursing care. q
Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans. q
Prepare patients for, and assist with, examinations and treatments. q
Administer local, inhalation, intravenous, and other anesthetics. q
Monitor all aspects of patient care, including diet and physical activity. q
Assess the needs of individuals, families or communities, including assessment of individuals' home or work environments to identify potential health or safety problems. q
Responsible for the education of Nursing and Patient Care Tech staff. q
Maintain accurate, detailed reports and records. Monitors the unit's Performance Improvement data. Present data and coaches Registered Nursing and Patient Care Tech staff according. q
Monitor, record and report symptoms and changes in patients' conditions. q
Direct and supervise less skilled nursing or health care personnel or supervise a particular unit. q
Instruct individuals, families and other groups on topics such as health education, disease prevention and childbirth, and develop health improvement programs. q
Provides direct feedback and counseling with staff. Able to maintain positive relationships after difficult feedback/learning opportunities to a multitude of different staff levels (MD, RN, Patient Care Tech, Administration, etc.) q
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary. q
Developed foundations of Observation Unit, including Order Sheets, Protocols, Processes, Documentation Requirements, Physical stocking of the unit, etc. q
Serves as a liaison between the Emergency Department and Inpatient personnel (including Hospitalists, Cardiology, Inpatient Units, Utilization Management, Social Work, Respiratory Care, Laboratory Staff, Radiology Staff, etc). q
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. q
Observe nurses and visit patients to ensure proper nursing care. q
Perform administrative and managerial functions, such as taking responsibility for a unit's staff, help ensure proper budget, planning, and long-range goals. q
Manage staff, preparing work schedules and assigning specific duties. q
Crucial part of developing, staffing, and maintaining optimal customer satisfaction in a new unit for The Nebraska Medical Center.
Lead RN - Emergency Department January 2006 to March 2008 The Nebraska Medical Center – Omaha, NE
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Responsible for overall operation of the Emergency Department - assigning patients, determining acuity, overseeing staff, ensuring proper use of resources and financial responsibility, directly resolving conflicts, serving as a patient and staff advocate, working with other Healthcare team members (physicians, respiratory, pharmacy, PT/OT, techs, ancillary testing staff, social work, case managers, etc) to ensure optimal care and safety for the patient. q
Audit specific charts for Performance Improvement opportunities for the Emergency Department including: Sedation charts, Restraint charts, Nurse charts - Documentation Audits, Order Audits, etc. q
Available as Clinical expert for less qualified Staff
Registered Nurse - ED/Trauma January 2003 to December 2005 Robert Wood Johnson University Hospital – New Brunswick, NJ
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Evaluate patients' vital signs and laboratory data to determine emergency intervention needs. q
Assess patients' pain levels and sedation requirements. q
Set up and monitor medical equipment and devices such as cardiac monitors and oxygen delivery devices. q
Cared for trauma patients and maintained competency in a 24/7 Level 1 Trauma Center. q
Administer blood and blood products, monitoring patients for signs and symptoms related to transfusion reactions. q
Advocate for patients' and families' needs, or provide emotional support for patients and their families. q
Collect specimens for laboratory tests. q
Prioritize nursing care for assigned critically ill patients based on assessment data and identified needs. q
Document patients' medical histories and assessment findings.
Registered Nurse - Telemetry May 2002 to January 2003 Robert Wood Johnson University Hospital – New Brunswick, NJ
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Discuss illnesses and treatments with patients and family members. q
Manage patients' pain relief and sedation by providing pharmacological and non-pharmacological interventions, monitoring patients' responses, and changing care plans accordingly. q
Treat wounds or superficial lacerations. q
Administer blood and blood product transfusions or intravenous infusions, monitoring patients for adverse reactions. q
Assess the needs of patients' family members or caregivers. q
Document data related to patients' care including assessment results, interventions, medications, patient responses, or treatment changes. q
Diagnose acute or chronic conditions that could result in rapid physiological deterioration or life- threatening instability. q
Distinguish between normal and abnormal developmental and age-related physiological and behavioral changes in acute, critical, and chronic illness. q
Perform emergency medical procedures, such as basic cardiac life support (BLS), advanced cardiac life support (ACLS), and other condition stabilizing interventions.
Assess q
urgent and emergent health conditions using both physiologically and technologically derived data. q
Interpret information obtained from electrocardiograms (EKGs) or radiography (x-rays). q
Collaborate with members of multidisciplinary health care teams to plan, manage, or assess patient treatments.
Certified Nursing Assistant - Transitional Care Unit December 1997 to December 2001 Bryan LGH Medical Center – Lincoln, NE
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Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff. q
Provide patients with help walking, exercising, and moving in and out of bed. q
Transport patients to treatment units, using a wheelchair or stretcher. q
Answer patients' call signals. q
Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines. q
Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination.
Education and Training
University of Nebraska - Lincoln 2002 Lincoln, NE, USA Nursing Bachelor of Science Attended University from August 1996- graduation in May 2002
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