Administrative/Personal assistant

Elizabeth Morrow

*** ******* ********* ****

Charleston, WV 25302

*****************@*****.*** - 304-***-****

Work Experience

Seasonal Ticket Sales Representative

Ticketmaster - Charleston, WV

February 2012 to April 2012

Provided a high level of service to all callers interested in purchasing tickets for events, and/or obtaining basic information about events

Responsible for up-selling merchandise related to ticket purchases and other duties as assigned

Effectively utilized Ticketmaster service applications to provide “First-Call Resolution” to customers on every call

Receptionist

Drs. Dolan and Kalaskey - Charleston, WV

August 2011 to January 2012

Performed the tasks of greeting patients and scheduling appointments

Handled incoming calls and responded to queries in a professional manner

Registered patients utilizing Mac computers and scanning software

Checked patients out, collected co-payment, made follow-up appointments and entered charges in the computer

Organized and maintained medical forms and office stationary required for front desk activities

Checked and verified the accuracy of medical record and insurance information of patient

Performed essential clerical tasks like faxing, e-mail, and data entry

Corporate Concierge

As You Wish Corporate Concierge Services - Charleston, WV

January 2006 to January 2010

Corporate Concierge

Responded to telephone and email communications from customers in a timely, efficient and professional manner

Processed payment of invoices, payroll, and maintained expense accounts

Screened communications for customers

Performed Internet research and compiled information appropriately

Provided corporate gift research and purchasing

Arranged personal and corporate travel

Maintained personal and corporate schedules and calendars

Planned meetings and conferences

Provided exceptional customer service to As You Wish customers

Executive Assistant to Managing Director

Adecco

January 1998 to January 2002

Coordinated internal and external meetings, including all client hospitality arrangements

Created document templates and macros using Word

Created and edited presentations using PowerPoint

Managed Director e-mail, correspondence and telephone communications

Arranged all aspects of personal and corporate travel

Prepared travel and expense reports

Oversaw personal and household details

Performed Internet research and compiled data in presentation format for meetings and conferences

Lloyd Staffing

Citibank

Training Program Administrator

Uploaded training course information to corporate intranet

Provided students with pre course materials and registration information in electronic format

Maintained local server content related to training classes

Managed class registrations and schedules

Performed site selection for off site training

Prepared requisitions and vendor orders

Ordered curriculum specific computers and software

Set up computers and related hardware and software for all classes

Created PDF documents for mass e-mail distribution, created custom response forms in Outlook

Coordinated food and beverage services for all training and events

ASA Personnel

Pricewaterhouse Coopers

Presentation Specialist

Drafted presentations and pitch books in PowerPoint utilizing company brands and standards

Acquired and manipulated graphics using PhotoShop for use in published materials

Created and edited financial reports using Excel and company macros

Education

John Jay College of Criminal Justice - New York, NY

Additional Information

SKILLS

Mac and PC proficient

Internet research

Smartphone proficient

Website administration

Microsoft Excel

50 wpm typing

Microsoft Word

Microsoft PowerPoint

Photoshop

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