Quality Control Information Technology

Objective Highly motivated individual looking to secure a position as an IT Tech Support Specialist.

Possess excellent personal motivation with a proven ability to work both independently and collaboratively

in a strong team concept environment.

Excellent analytical skills with the ability to resolve situations accurately and effectively.

Employment 12/74 to 03/09 NYS Dept. of Tax & Finance

Bldg 8 State CAmpus

Albany, NY

Information Technology Specialist 2 2/06 TO 3/09 Retired 4/09

Information Technology Specialist 1 7/04 to 2/06

Senior Computer Operator 9/85 to 7/04

Numerous years experience using various PC's.Exstensive knowledge in same.

Experience in both Operations and Job Control on UNISYS and IBM PC based mainframe computers.

Directly responsible for maintaining, monitoring, and setting up work flow with Tivoli TWS scheduling software via PC based programs.

Create applications and operations on database, taking into account the scheduling needs for the desired outcome.

Design calendars, special resources, event track triggering, and job dependency criteria.

Train and instruct co-workers and new employees on any of the duties performed in the unit.

Document procedures for duties performed in the unit.

Meet daily with programming personnel to verify any scheduling needs or concerns.

Review prior days mainframe schedule and e-mail reports on any errors or issues encountered.

Perform Help/User support by acting as primary contact and liaison between user support, programming, and operational staffs.

Analyze and resolve any problems encountered with job scheduling, printed output, tape or storage issues,run time duration, or conflicts.

Code run streams using MVS JCL procedures.

Restore or copy datasets needed for job processing.

Work independently with minimum supervision while applying the correct rules and procedures. This requires interpretation in many cases.

Access research tools and various main frame programs to obtain information and procedures on issues encountered.

Use P.C. software programs to access workflow assignment tools, document retrieval, and computer generated online output.

Worked with various District Offices resolving issues encountered and set up the service request database on their personnel computers.

Provide direct user support and answer questions for various control units in the department along with numerous Tax reporting agencies in and out of New York State.

Execute AIX scripts to perform downloads of imaged returns on the UNIX RS/6000 system and maintain daily status records for same.

Supervised Quality Control unit for 3 years overseeing 6 employees.

Participated in a team project working on the feasibility of telecommuting for NYS Tax & Finance.

Computer Operator 6/78 to 9/85

Monitored and controlled the operation of data processing equipment in conformance with programmed instructions on both Unisys 2200 and IBM 2064 mainframes.

Reconfigured systems for engineers to perform maintenance.

Operate system console and reply to system messages.

Controlled equipment assignment for IPL and systems tests.

Manage output print queue and printer assignment.

Trained numerous employees to perform operational duties.

Mail & supply Clerk 12/74 to 6/78

Delivered computer printouts and forms created on mainframe to various control units in the department.

Controlled stock inventory and ordering.

Kept computer site fully stocked with forms and supplies needed.

Worked in quality control dispersing output to correct destination.

Education 1971 Smethport PA 16749 High School Diploma

Certificates

MVS Job control language.

OPC (Operations planning and control)

Tivoli Workload Scheduler (TWS)

Continued Education

Windows Vista

Windows XP

Basic windows

Windows-2002

Lotus for Windows 2002

Visio 2000

Excel 2002 level 1

Word 2002 level 1

TSO/ISPF levels 1 & 2

TQM values

Planview contributor

Introduction to computer concepts & PC’s

Computers, Hardware, Software & You

E-learning license

MS Project for team members

Workplace violence prevention & response

Supervisory and problem determination skills with advanced batch recovery functions (backouts, restarts, etc).

Project management skills

Knowledge of JES2, MVS, CICS, NDM/Mailbox/FTP, TSO/ISPF/SDSF, Advanced JCL, Tivoli Monitoring, TWS, CA-7, CA-11, IBM Utilities,

Knowledge base of automation platform, REXX, CLIST, Omegaview/Omega on I/II, IOF, SAR and Teleview/Netview

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