Senior Business Analyst / Project Manager
Resume:
SUMMARY
Information Technology Project Manager with broad experience in compliance (including SOX), documentation, internal audit, out-sourcing initiatives, web technologies and databases. Core cross-functional team leader with eye on the bottom line and return on investment. Consistently delivers results on time and within budget. Experienced in constructing, enhancing and maintaining direct marketing databases. Recognized for ability to work with both internal and external customers.
• HARDWARE - IBM Mainframe
• SOFTWARE - Natural/ADABAS, DB2-SQL, TSO-ISPF, WORD, EXCEL, OUTLOOK, NT WINDOWS 2000 Environment, DATA SOFTWARE - Natural/ADABAS, DB2-SQL, TSO-ISPF, WORD
PROFESSIONAL EXPERIENCE
RJR Tobacco Company (Reynolds American) Winston-Salem, NC 1988-2009
Senior Manager – IT Compliance 2006-2009
• Supervised and executed Sarbanes-Oxley (SOX) processes, internal policy testing and IT compliance
• Conducted yearly IT security awareness campaigns
• Performed monthly reporting and monitoring for Internal Audit requirements
• Acted as the liaison for IT with internal and external auditors
• Managed oversight and communications for infrastructure sourcing initiative
Systems Project Manager Web technologies and E-business 2003-2006
• Served as primary contact for consumer direct marketing, age verification and direct to consumer applications
• Assigned, scheduled and prioritized workload for up to 9 programmers, lead analysts and contract programmers
• Facilitated joint application design workshops
• Assisted with building and maintaining team structure supporting consumer direct marketing database applications
• Coordinated consumer targeting, modeling and scoring for consumer direct marketing database
Principal Systems Analyst 2000-2003
• Led project team creating age verification database and JAVA application for various websites as well as batch processing usage for company age verification requirements
• Built and maintained direct to consumer system for website and call center product orders
• Interacted with fulfillment house for consumer product and merchandise orders
Lead Programmer Analyst, Marketing Data Services 1996-2000
• Maintained and updated corporate direct marketing database and made various enhancements to ensure information availability for Direct Marketing personnel
• Involved with automating several projects for quick turnaround of data extraction, incoming updates and outgoing mail file processes for direct to consumer mailings
Programmer/Analyst, incoming and outgoing data for Marketing Data Services 1995
• Analyzed, scheduled and delegated project tasks need to build outgoing mail file processes for consumer direct marketing database
• Managed programming and production assignments of incoming and outgoing data
Project Lead, Coupon Redemption Systems 1994
Project Lead, Volume Sales Reporting Systems 1993
Project Lead, Media Systems 1993
Programmer Analyst, Brand Analyst and Planning Systems 1992
Senior Programmer Analyst, Factory Manufacturing Systems 1990
Programmer Analyst 1988
Worked on Bill of Material and Manufacturing Standards Systems in Manufacturing Automation Systems
FIRST WACHOVIA CORPORATION, Winston-Salem, NC 1986-1988
Analyst Programmer
• Primary contact for Automated Clearing House system
• Designed new system for Automated Clearinghouse Direct Exchange
• Developed and programmed on-line Book Entry system
• Implemented new contingency plans for Money Transfer and Book Entry
• Assisted in various maintenance functions to lessen user keying for CICS transactions.
BURLINGTON INDUSTRIES, Greensboro, NC 1982-1986
Programmer Analyst II
• Developed on-line manufacturing systems in team environment for 3manufacturing plants
• Coordinated systems network and communications programming for plant environment
• Analyzed hardware selection, file definitions, programming specifications, JCL development and client training
EDUCATION
B.S.B.A, Business Information Systems
Appalachian State University, Boone, NC
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