Customer Service Data Entry
Resume:
JACKIE E WINCHESTER
AUSTIN, TX 78724
Career Objectives
I'm interested in a position that will give me a chance to grow the company. My experience has equipped me with
many skills that include fast learning quick thinking in difficult situations.
Work History
Dec 31, 2009 - May 01, 2011 MRSW MANAGEMENT - Austin, Texas
ADMIN INVENTORY ANALYST III
Responsibilities: Research and database entry of inventory and supporting invoice audit information for services
worldwide. Reading and analyzing global telecom invoices to identify inventory items, understand cost
components, validate service type and address and contact vendors. Worked in Access balances, perform
transactions. Collections on overpayments and bills payments. Confirm services are still in use and required, and
confirm services at closed sites are disconnected. Identify cost savings opportunities associated with research
results. Obtain necessary approvals and submit and track disconnect requests to completion. Ensure billing
cease. accounting or finance with experience analyzing very detailed invoices and reconciling, heavy data entry,
collection all pass due accounts. Working in sql accounting /microsoft SQL, .ORACLE. ACCOUNTING SYSTEM.
Mar 01, 2007 - Dec 30, 2009 TX DEPT OF HEALTH AND HUMAN SERVICES - Austin, Texas
HUMAN SERVICES SPECIALIST V
DETERMINES ELIGIBILITY FOR FOOD STAMPS AND MEDICAID, OVERPAYMENTS AND ADJUST
BUDGETS...researching, analyzing and correcting service authorizations and rejections for Care programs.
Answer inquiries from Providers via the Hotline and email regarding billing status, denials, service authorizations
and changes. Analyzes reconciliation discrepancies between two complex accounting systems (HHSAS and
USAS) via queries and takes the appropriate action to process accounting transactions and/or necessary
adjustments, COLLECTIONS ON ALL PASS DUE ACCOUNTS AND OVERPAYMENT AND FRAUD
ACCOUNTS.. experience analyzing very detailed invoices and reconciling, heavy data entry, collection all pass
due accounts. Working in sql accounting /microsoft SQL. ORACLE. ACCOUNTING SYSTEM. Coordinates with
Budget, to ensure that transactions properly process through HHSAS and USAS. Experience in social service
work; interviewing. CALL CENTER.--accounting; investigations, eligibility programs. for example, food stamps or
cash assistance programs), medical eligibility, or similar entitlement programs. HUMAN SPECIALIST V.Under the
direction of the Manager of the Intake Section of the hhsc Office of the Ombudsman, the Hotline Analyst resolves
complex issues related to hhs agencies and programs. Work involves providing information and assisting the
public via the Office of Ombudsman Toll-Free lines, e-mail; receiving issues and complaints from clients,
providers, health facilities, legislators,
Jun 30, 2006 - Mar 12, 2007 MRSW MANAGEMENT - Austin, Texas
TAA Lead Support for Local Offices
Lead for Texas Access Alliance, utilized numerous applications such as TIERS and STATE PORTAL. Crossed
trained to handle every position. Learned all of the scheduling and Application Registration for clients and filing
procedures in order to be complaint with state regulations, rescheduling as well as filing of complaints. Managed
the proper collections, copying, and faxing of time sheets. Research, analyze, audit and process purchase and
travel voucher payments. Make adjustments and corrections to recorded financial transactions. Monitor activity of
the processing of invoices submitted by vendors. worked in Access balances, perform transactions. Analyzes
reconciliation discrepancies between two complex accounting systems (via queries and takes the appropriate
action to process accounting transaction. COLLECTIONS ON PASS DUE OVER PAYMENT AND FRAUD
ACCOUNTS.
Apr 13, 2006 - Jul 06, 2006 Kelly Services - Austin, Texas
Customer Service Support Agent
Answering call into the call center for the Lottery commission, techincal support, well as answering calls for billing,
credit,basic inquiry and email information, COLLECTIOINS ON ACCOUNTS.
Data entry, email, 10-key.This position prepares, audits, and reconciles invoices, purchase orders/contracts and
receiving documentation. The position is responsible for verifying that all necessary and required supporting
documentation is available for all purchase of goods/services and client service payment vouchers. The position
analyzes reconciliation discrepancies.
Computer Skills
Typing Speed: 50 Words Per Minute
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
Desktop Publishing Software (InDesign, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Contact this candidate