Sales Customer Service

MARK SHELLEY

** ********** **** 516-***-****

Rockville Centre, NY 11570 ************@*****.***

SUMMARY

Licensed Financial Advisor adept in building personal relationships with a proven record of providing knowledgeable advice regarding financial investments and insurance. Utilize strategic reasoning and a comprehensive approach in developing plans tailored to individual goals.

FINRA Series 7, 63, 65 – clean U-4, NY Life & Health License, CRPC

• Client Relationships

• Sales Strategies • Multiple Responsibilities

• Investment Management • Business Development

• Mentor / Coach / Trainer

CAREER HIGHLIGHTS

RESULTS

• Developed individualized financial plans and solutions meeting client needs and goals by offering

a wide range of products. Opened 75 accounts totaling $7M in assets under management.

• Developed successful book-of-business of insurance/financial clients through networking, lists,

referrals and facilitating sales seminars.

• Sold bank products and services to new and existing accounts by building customer relationships;

raised $1.5M in new accounts during special campaign.

• As a Government Bond Broker, phone based sales, serviced four accounts directly and 50+

accounts through a collaborative team effort that increased monthly trading volume by 40%-

brokered $500- $700M in bonds daily by providing superior service.

LEADERSHIP

• Trained and mentored 15 entry level brokers to become successful, productive sales brokers

• Developed winning marketing and prospecting strategies; designed a visual aid of “best practices”

and trained sales staff resulting in improved quality of leads generated and increased financial sales.

• Employed a variety of visual aids such as charts, graphs and value illustrations to effectively

introduce financial/insurance solutions to prospects and clients.

• Financial Advisor engaging in-person, individual consultations at 19 Bank Branches closing new

business at each branch resulting in greater overall profits.

CUSTOMER SERVICE

• Developed strong working relationships with US Treasury bond traders and their support staff

through clear communications, superior service and relationship building.

• Serviced, grew and developed business relationships with 400+ clients in all areas of financial and insurance planning.

• Built strong, trusting relationships with recognized primary dealers such as Deutsche Bank, Morgan Stanley, Merrill Lynch and CitiBank in the fast paced high pressure US Government Bond market.

EMPLOYMENT HISTORY

JP Morgan Chase, Personal Banker 3/2010 – 4/2011

TD Bank / Toronto-Dominion Bank, Financial Advisor 8/2008 – 6/2009

State Farm Insurance, Financial Representative 9/2007 – 4/2008

Allstate Financial Services, Financial Specialist 10/2005 ¬-- 8/2007

Pinnacle Taxx Advisors - Tax Preparer 2/2005 – 9/2005

Metlife Securities, Financial Services Representative 2/2003 – 2/2005

Innovative Planning –Guardian Insurance, Financial Services Representative 4/2001 – 3/2003

Garban Securities, LLC, US Government Bond Broker 9/1979 -- 9/2000

EDUCATION

B.S., Business Administration, State University of New York at Buffalo, School of Management

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