Customer Service Medical

Michael A. J a s o n

*** **** **** * Selinsgrove, PA 17870

Phone: 570-***-**** * e-mail: ****.******@*****.***

S U M M A R Y

~ Development of Diversion and Engagement Program - Implemented a program that allowed clients of Public Assistance to become self sufficient.

~ Excellent Customer Service Skills- Serviced over 300 clients a day, assisting them with Food Stamps, Cash Assistance, Transportation allowance, Educational Programs, and Rehab Programs.

~ Teaching Employment Job Club Classes (Bilingual) - Taught classes daily to Spanish and English speaking clients. Coached them on building a job resume, proper dress attire, and professionalism. Encouraged them to leave their comfort zone and strive for a better life for themselves and their family.

~ Interpreter - Assist Clients who spoke only Spanish, and translated their information to English. Helped them to bridge the gap, and provided a comfort level to those in need.

~ PERSONNEL - Experience creating job profiles, employment development, building teams, cross training employees, with a strong commitment to customer service.

~ Computer Skills- Responsible for data maintenance, capturing all clients history in the computer, data entry and analysis of data.

~ Scheduled Employment Assessments - Determine if clients are eligible for Public Assistance by monitoring their participation in programs.

~ Excellent Communication and Phone Skills - Handled a large influx of phone calls with the ability to multi task. Extremely professional and efficient.

E X P E R I E N C E

MONROE COUNTY D.S.S, ROCHESTER, NEW YORK 2005 - SEPTEMBER 30, 2010

Bilingual Examiner

Responsible for a case load of 550 clients in total, ensuring that their cases were active. Assisting clients to ensure medical was up to date, cash assistance obtained, helping with housing issues, child care, domestic violence, clothing allowances, and transportation. Conducted Job Clubs teaching interviewing skills, and helping them to find job leads.

AIDS ROCHESTER INC. ROCHESTER, NEW YORK 2000 - 2005

Administrative

Managed a case load of 200 clients who were HIV Positive. I had responsibility for teaching sex education classes, to ensure clients went through their designated programs, and attended medical appointments. I coordinated transportation, food nutrition, housing issues etc.

UNIVERSITY OF ROCHESTER INC. ROCHESTER, NEW YORK 1999 - 2000

Pharmacy Technician

Duties included delivering medication carts, filling prescription orders, triage incoming phone calls, programmed the Pharmacy Robot to fill medication orders, verified by the Pharmacist.

A C C O M P L I S H M E N T S

2008 - 2010: Responsibility for developing the Diversion and Engagement Program, setting up group classes in order to reduce the number of clients applying for Welfare. Achieved a 5% reduction in Welfare Clients.

2010 - Developed the "FISH" program to promote a happy environment in the workplace. Sat on a team that worked on a plan to boost morale and productivity.

2009 - Ran a seminar at the Convention Center with 1100 clients in attendance. Provided education on employment opportunities and assisted the homeless population with clothing, and finding them shelter.

2005 - 2007 - Part of an under care team that focused on children and disabled clients. Provided special care to ensure all their needs were met.

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