Customer Service Administrative Assistant

GABRIELA CLARK

**** ***** **** ***** *******, FL 32812 407-***-**** ************@*****.***

Objective

To obtain a position that provides ongoing opportunity for professional growth while successfully meeting company’s goals and challenges

Professional Skills and Key Strengths

Human Resource Functions

Teambuilding & Supervision

Staff Development & Training

Typing (55+wpm)

Policies & Procedures Manuals

Microsoft Office

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Telephone Skills (Switchboard)

Administrative Support

Microsoft windows

Interpersonal Communication

Filing and Editing

Meeting & Event Planning

Problem Identification Compliance

Expense Control

Customer Service Skills

Employment Skills

Developed ability to work in a fast spaced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically, resolved customer complains on as needed basis

Accurately calculated and made daily deposits of up to $15,000

Ability to follow instructions well and make decisions with non-supervision

Motivated and supervised 10 + employees on daily basis

Maintained all record keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas

Employment History

Administrative Assistant, Care Resource, Miami, FL May 2008- December 2010

Front Desk Agent, Holiday Inn, Miami, FL April 2005- April 2006

Photo Technician/Photo Manager, Eckerd Drug Pharmacy, Miami, FL February 2002- December 2004

Education

Miami Dade College 2009

Associate of Arts Hospitality Administration Travel and Tourism

References

Available upon request

Contact this candidate