Administrative/Clerical

Ellen R MacLaren

**A South Rd

Londonderry, NH **053

603-***-**** - H

603-***-**** - C

*************@*****.***

Work Experience:

**/** – Present First Choice Training Institute, Salem NH

Admissions Office Support – Maintain student’s database by entering student’s information, courses for each semester, attendance sheets and other various reports. Generate invoice for student each semester for tuition that is due, along with follow up that payment has been received. Work with Microsoft Word, Excel spreadsheets and Schooldesk.

2/05 – 10/06 Eaton Partners, Inc., Manchester NH

Administrative Assistant – Responsible for the day to day administrative tasks related to tenants of Property Management Company. Maintain database for Vendor/Tenant Insurance Certificates, W9 forms and Tenant Security deposits. Accounts Payable and Receivable duties included processing invoices, journal entry payments and making daily deposits.

2/00 - 2/05 Allied Waste Industries, BFI, Tyngsboro, MA

Customer Service Representative – Helped to achieve positive results in customer satisfaction for a period of four years. Develop forms and protocols for high volume incoming calls. Prioritized customer orders and dispatched to drivers in a timely fashion. Various other duties included Accounts Payable and Accounts Receivable for municipal contracts of both private residences and large corporations.

1998 – 2000 MH McKeon Appraisal Services, Bedford, NH

Receptionist/Secretary – Schedule and organize appointments for appraisals. Prepare appraisal reports in an accurate and quick manner. Answer phones and was responsible for the design of tracking system for residential and commercial properties.

Education: Tewksbury Memorial High School, Tewksbury, MA

Certificates: Customer Service

The Phone Doctor

Administration

Excel

References: Furnished upon request

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