Chiara Geanes

*** ****** ***** ***** **** *

Fayetteville, NC 28311

Cell: 907-***-****

Email: c8oip9@r.postjobfree.com

QUALIFICATIONS:

• Work well without supervision

• Capable of multi-tasking

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer service skills

• Skilled at learning new concepts quickly while working well under pressure

KEY SKILLS:

• 10 Key

• Adobe

• Mac

• Windows

EXPERIENCE:

December 2011-Present United States Postal Service (USPS) Fayetteville, NC

PSE (Postal Support Employee)

• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

• Release packages or letters to customers upon presentation of written notices or other identification.

• Clear jams in sortation equipment.

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

• Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.

• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

• Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.

• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

May 2010-September 2010 Northern Air Cargo (NAC) Anchorage, AK

Customer Service Agent (Seasonal)

• Plans itineraries, and arranges accommodations and other travel services for customers

• Converses with customer to determine destination, mode of transportation, travel dates, financial

limitations, and accommodations required.

• Collects payment for transportation and accommodations from customer.

• Collects payment for transportation and accommodations from customer.

• Entrusted with the most complex customer service issues as a result

of exceptional ability to promptly resolve concerns and satisfy customers.

November 2006-July 2010 United States Postal Service (USPS) Anchorage, AK

Mail Processing Clerk (Full Time)

• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

• Release packages or letters to customers upon presentation of written notices or other identification.

• Clear jams in sortation equipment.

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

• Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.

• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

• Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.

• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

May 2007- July 2008 United Airlines Anchorage, AK

Customer Service Representative (Seasonal)

• Plans itineraries, and arranges accommodations and other travel services for customers

• Converses with customer to determine destination, mode of transportation, travel dates, financial

considerations, and accommodations required.

• Collects payment for transportation and accommodations from customer.

• Prints or requests transportation carrier tickets, using computer printer system or system link to travel

carrier.

• Collects payment for transportation and accommodations from customer.

• Entrusted with the most complex customer service issues as a result

of exceptional ability to promptly resolve concerns and satisfy customers.

October 2005-April 2007 Sears Anchorage, AK

Consultative Sales Associate (Full Time)

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Pack customer purchases in bags or cartons.

• Use computers and telephones extensively to enter customer information.

• Asks customer shoe size or measures customer's foot, using measuring device.

• Helps customer try on shoes, observes and questions customer about fit, and feels customer's feet through shoes to ensure fit.

• Sell related products, such as handbags, hosiery, shoetrees, and shoe polish.

June 2004-October 2005 Urban Vibe Anchorage, AK

Supervisor (Full Time)

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Stamp, attach, or change price tags on merchandise, referring to price list.

• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

• Compare merchandise invoices to items actually received to ensure that shipments are correct.

• Clean display cases, shelves, and aisles.

• Receive, open, unpack and issue sales floor merchandise.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Assign employees to specific duties.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

August 2002-February 2005 Lady Footlocker Anchorage, AK

Sales Associate (Full Time)

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Pack customer purchases in bags or cartons.

• Use computers and telephones extensively to enter customer information.

• Compare merchandise invoices to items actually received to ensure that shipments are correct.

• Clean display cases, shelves, and aisles.

• Receive, open, unpack and issue sales floor merchandise.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

EDUCATION:

January 2005-May 2008 University of Alaska Anchorage

Journalism & Communications *30 credits Anchorage, AK

August 2000-May 2004 AJ Dimond High School

High School Diploma Anchorage, AK

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