Customer Service Sales
Resume:
Chiara Geanes
Fayetteville, NC 28311
Cell: 907-***-****
Email: ***********@*******.***
QUALIFICATIONS:
• Work well without supervision
• Capable of multi-tasking
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer service skills
• Skilled at learning new concepts quickly while working well under pressure
KEY SKILLS:
• 10 Key
• Adobe
• Mac
• Windows
EXPERIENCE:
December 2011-Present United States Postal Service (USPS) Fayetteville, NC
PSE (Postal Support Employee)
• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• Release packages or letters to customers upon presentation of written notices or other identification.
• Clear jams in sortation equipment.
• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.
• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
• Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
May 2010-September 2010 Northern Air Cargo (NAC) Anchorage, AK
Customer Service Agent (Seasonal)
• Plans itineraries, and arranges accommodations and other travel services for customers
• Converses with customer to determine destination, mode of transportation, travel dates, financial
limitations, and accommodations required.
• Collects payment for transportation and accommodations from customer.
• Collects payment for transportation and accommodations from customer.
• Entrusted with the most complex customer service issues as a result
of exceptional ability to promptly resolve concerns and satisfy customers.
November 2006-July 2010 United States Postal Service (USPS) Anchorage, AK
Mail Processing Clerk (Full Time)
• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• Release packages or letters to customers upon presentation of written notices or other identification.
• Clear jams in sortation equipment.
• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.
• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
• Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
May 2007- July 2008 United Airlines Anchorage, AK
Customer Service Representative (Seasonal)
• Plans itineraries, and arranges accommodations and other travel services for customers
• Converses with customer to determine destination, mode of transportation, travel dates, financial
considerations, and accommodations required.
• Collects payment for transportation and accommodations from customer.
• Prints or requests transportation carrier tickets, using computer printer system or system link to travel
carrier.
• Collects payment for transportation and accommodations from customer.
• Entrusted with the most complex customer service issues as a result
of exceptional ability to promptly resolve concerns and satisfy customers.
October 2005-April 2007 Sears Anchorage, AK
Consultative Sales Associate (Full Time)
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Pack customer purchases in bags or cartons.
• Use computers and telephones extensively to enter customer information.
• Asks customer shoe size or measures customer's foot, using measuring device.
• Helps customer try on shoes, observes and questions customer about fit, and feels customer's feet through shoes to ensure fit.
• Sell related products, such as handbags, hosiery, shoetrees, and shoe polish.
June 2004-October 2005 Urban Vibe Anchorage, AK
Supervisor (Full Time)
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
• Stamp, attach, or change price tags on merchandise, referring to price list.
• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Clean display cases, shelves, and aisles.
• Receive, open, unpack and issue sales floor merchandise.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
August 2002-February 2005 Lady Footlocker Anchorage, AK
Sales Associate (Full Time)
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Pack customer purchases in bags or cartons.
• Use computers and telephones extensively to enter customer information.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Clean display cases, shelves, and aisles.
• Receive, open, unpack and issue sales floor merchandise.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
EDUCATION:
January 2005-May 2008 University of Alaska Anchorage
Journalism & Communications *30 credits Anchorage, AK
August 2000-May 2004 AJ Dimond High School
High School Diploma Anchorage, AK
Contact this candidate