Customer Service Administrative Assistant

EDUCATION

Denbigh High School, Newport News, VA, 1981

Some College courses completed, College of Hampton Roads, Newport News, VA

EXPERIENCE SUMMARY

Over twenty-six years of demonstrated expertise providing a broad range of administrative and office management support including supply purchasing, processing of travel request, travel arrangements, file management and storage, timekeeping and payroll, phone and personal reception, equipment repair and coordination and maintenance of account statements. Provided support to Group Commander and several directors by conducting calendar management, meeting coordination, travel arrangements, mail processing, attendance and vacation schedule management, correspondence, and client interface. Experience and strong proficiency in use of MS Office applications to include Access, Excel, Word, Outlook, Power Point and SharePoint.

PROFESSIONAL EXPERIENCE

The Tackett Household, Paintsville KY May 10 – Present

Homemaker. Perform routine housekeeping duties such as washing dishes, making beds, changing sheets. Operate washing machines and dryers to clean shirts, sheets, blankets, towels and other garments and household articles. Clean, disinfect, and polish kitchen and bathroom fixtures and appliances. Sweep, mop, wash, wax, and polish floors. Dust furniture, vacuum carpeting. Pick up debris and empty trash containers. Conduct and coordinate frequent grocery shopping excursions. Maintain multiple schedules for appointments and activities. Financial budgeting for all household activities and purchases. Negotiate prices, discounts, credit terms, and transportation arrangements for purchase of household merchandise. Provide counsel to assist family members in developing skills to deal with and resolve social and personal problems. Develop leisure activities for children. Guide and assist child in the development of proper eating, dressing, and toilet habits. Lead children in activities by reading stories, singing songs, doing crafts, and visiting local points of interest. Monitor, record, and report symptoms of change in condition of illness in members of the family. Administer medication and treatment as prescribed by a physician. Assess, plan, implement, and evaluate patient care. Prepare and cook complete meals catered to individual family members' tastes. Plan meals, determine size of food portions, estimate food requirements, cost, and monitor and order supplies. Serve meals pleasantly.

MCR, LLC, McLean, VA Apr 09 – Apr 10

Senior Level Administrative Support. Supports the 657 AESS Iraq FMS Office consisting of the Senior Acquisition Program Manager, Deputy Program Manager, Wright-Patterson AFB, Ohio. Make travel arrangements through the Defense Travel System (DTS) for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepares, reviews, and submits travel vouchers and reports. Serves as the Timekeeper for the office and assists employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), run reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist other timekeepers with timecard entry. Serves as Records Custodian (RC) for Air Force Records Information Management (AFRIMS) by maintaining, servicing, and disposing of office records (electronic and paper). Maintains calendars in Outlook, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Make necessary arrangements for meetings and conferences, including space, time, people, etc., and assembles background material. Receives all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Proficient in Word, Power Point, Excel, Access and Sharepoint. Type a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form.

DRC, Dayton, OH Jan 09 – Apr 09

Senior Level Administrative Support. Supports the 577 AESG Front Office Group consisting of the Director, Deputy Director, Senior Leader for Propulsion, Director of Engineering for Legacy Engines and Director of Engineering for New Engines, Wright-Patterson AFB, Ohio. Make travel arrangements through the Defense Travel System (DTS) for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepares, reviews, and submits travel vouchers and reports. Serves as the Timekeeper for the office and assists employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), run reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist other timekeepers with timecard entry. Served as the Records Custodian (RC) for Air Force Records Information Management (AFRIMS) by maintaining, servicing, and disposing of office records (electronic and paper). Maintains calendars in Outlook, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Make necessary arrangements for meetings and conferences, including space, time, people, etc., and assembles background material. Receives all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Proficient in Word, Power Point, Excel, Access and Sharepoint. Type a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form.

PE Systems, Dayton OH Jan 08 – Dec 08

Senior Level Administrative Support. Supports the 577 AESG Front Office Group consisting of the Director, Deputy Director, Senior Leader for Propulsion, Director of Engineering for Legacy Engines and Director of Engineering for New Engines, Wright-Patterson AFB, Ohio. Make travel arrangements through the Defense Travel System (DTS) for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepares, reviews, and submits travel vouchers and reports. Serves as the Timekeeper for the office and assists employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), run reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist other timekeepers with timecard entry. Serves as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry. Serves as the Records Custodian (RC) for Air Force Records Information Management (AFRIMS) by maintaining, servicing, and disposing of office records (electronic and paper). Maintains calendars in Outlook, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Make necessary arrangements for meetings and conferences, including space, time, people, etc., and assembles background material. Proficient in Word, Power Point, Excel, Access and Sharepoint. Receives all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally.

337 AESG, Wright-Patterson AFB OH Jan 07 – Oct 07

Administrative Assistant to Commander. Served as the Office Defense Travel System Administrator (ODTA) for the Defense Travel System (DTS) by creating and updating employee profiles, assisting employees with travel authorizations and vouchers, and running weekly and monthly reports. Serves as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry. Serves as the Account Program Coordinator for the Government Travel Card Program by processing employee applications, authorization controls, cardholder education, liaison between cardholder and Bank of America, account management using the Electronic Account Government Ledger System (EAGLS) and EAGLS reports, and assisting employee with any questions/problems. Maintains calendars in Outlook, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Make necessary arrangements for meetings and conferences, including space, time, people, etc., and assembles background material. Proficient in Word, Power Point, Excel, Access and Sharepoint. Receives all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally.

662 AESS, Wright-Patterson AFB OH Jan 99 – Oct 07

Administrative Assistant to the Director. Served as the Telephone Support Officer (TSO) for the 337th Aeronautical Systems Group by processing personnel telephone requests for moves within the office, assisting with voicemail setup, troubleshooting phone problems, and processing work orders for telephone equipment. Served as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry. Served as the Records Custodian (RC) for Air Force Records Information Management (AFRIMS) by maintaining, servicing, and disposing of office records (electronic and paper). Previous positions include Administrative Assistant to various managers in the 337th Aeronautical Systems Group.

ASC/SYFA, Wright-Patterson AFB OH Jan 97 – Jan 99

Administrative Assistant to the Chief, Program Management, Civilian Personnel Branch. Maintained calendar, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Made travel arrangements for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Served as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry.

Prepared, reviews, and submitted travel vouchers and reports. Made necessary arrangements for meetings and conferences, including space, time, people, etc., and assembles background material. Received all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Typed a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form. Established and maintained office records and file plan.

F-16 Program Office, Wright-Patterson AFB OH Jan 95 - Jan 97

Administrative Assistant to the Chief. Maintained calendar, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Served as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry. Made travel arrangements for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepared, reviewed, and submitted travel vouchers and reports. Made necessary arrangements for meetings and conferences, including space, time, people, etc., and assembled background material. Received all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Typed a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form. Established and maintained office records and file plan.

Air Force Electronic Combat Office, Wright-Patterson AFB OH Jan 90 - Jan 95

Administrative Assistant to the Chief. Maintained calendar, established priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Made travel arrangements for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepared, reviewed, and submitted travel vouchers and reports. Made necessary arrangements for meetings and conferences, including space, time, people, etc., and assembled background material. Received all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Typed a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form. Established and maintained office records and file plan.

Base Program Management Office, Wright-Patterson AFB OH Apr 86 – Jan 90

Clerk Typist to the Chief, Word Processing Center. Received all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Typed a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form.

Transportation Branch, Hanscom AFB MA Feb 84 – Apr 86

Clerk Typists to the Chief. Maintained calendar, establishing priorities at own discretion; schedules, reschedules, or rejects appointments; accepts or declines invitations to meetings and arranges for attendance by staff members as appropriate. Made travel arrangements for supervisor and division staff, including scheduling transportation, making hotel reservations, and typing itinerary. Prepared, reviewed, and submitted travel vouchers and reports. Made necessary arrangements for meetings and conferences, including space, time, people, etc., and assembled background material. Received all incoming correspondence, publications, regulations, and directives and determined which should be brought to the supervisor’s attention, forwarded to other staff personnel for action, or can be handled personally. Typed a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, manuals and charts) from clean copy or rough draft, requiring the use of a wide variety of formats. With responsibility for assuring the propriety of form and arrangements required by style manuals, or the use of judgment in originating form, spacing and arrangement, and preparation of material in final form. Established and maintained office records and file plan.

PROFESSIONAL SKILLS

• Served as the Office Defense Travel System Administrator (ODTA) for the Defense Travel System (DTS) by creating and updating employee profiles, assisting employees with travel authorizations and vouchers, and running weekly and monthly reports.

• Served as the Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS) by assisting employees with data input (tax data, address changes, saving bonds, charity, savings allotments, overseas allotments, etc.), work CSR reports (missing time, conversion of hours and invalid reports), answer employee pay and leave inquiries, and assist timekeepers with timecard questions and entry.

• Served as the Account Program Coordinator for the Government Travel Card Program by processing employee applications, authorization controls, cardholder education, liaison between cardholder and Bank of America, account management using the Electronic Account Government Ledger system (EAGLS) and EAGLS reports, and assisting employee with any questions/problems.

• Served as the Telephone Support Officer (TSO) for the 337th Aeronautical Systems Group by processing personnel telephone requests for moves within the office, assisting with voicemail setup, troubleshooting phone problems, and processing work orders for telephone equipment.

• Served as the Records Custodian (RC) for Air Force Records Information Management (AFRIMS) by maintaining, servicing, and disposing of office records, (electronic and paper).

• Demonstrated administrative expertise in supply purchasing, processing of organizational applications for travel card, files management and storage, phone and personal reception, equipment repair and coordination and maintenance of account statements.

• Provided support to Group Commander and several directors by conducting calendar management, meeting coordination, travel arrangements, mail processing, attendance and vacation schedule management, correspondence, and client interface.

• Performed secretarial functions including preparing attendance reports, correspondence, technical papers, manuals and charts.

• Possess technical proficiency in operating multiline phone systems, copiers, printers, fax machines, computers, and software including MS Office Suite, Lotus Notes, and WordPerfect.

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