Limo driver

KENNETH A. HOLTANE

*** ****** ***** *****

BLOOMINGDALE, IL 60108

PHONE 847-***-****

********@*****.***

PROFESSIONAL SUMMARY

Technical Service Manager with extensive experience in field service and technical support. Responsibilities have encompassed responding to problems, conducting tests, diagnosing problems, installation, maintenance, completing repairs as well as providing on-site technical assistance for customers.

PROFESSIONAL EXPERIENCE

September 2007 to March 2010

NORITSU AMERICA INC, Buena Park, CA

Technical Service Field Representative - Chicagoland Area

• Provide On-site technical assistance for various customers via installation, maintenance, and operation of Noritsu products

• Install photo finishing systems, programming and calibrating systems, completing acceptance tests

• Maintain systems and products by responding to problems, conducting tests, diagnosing problems, and completing repairs

• Update job knowledge by participating in classes provided by Noritsu

February 2005 to November 2006

LYSON INK USA INC, Elk Grove Village, IL

Technical Support Manager (North & South America)

• Manage all technical service and support operations for entire Lyson product line in North and South America

• Provide assistance, training, and support for diverse customer base

• Conduct product development and R&D on new products

• Produce custom ICC profiles and technical information for internal and customer use

• Organize and maintain U.S. tech center consisting of several Mac and PC workstations, wide format and desktop printers

• Issue technical memos, installation guides, and reports

• Produce all product photography for technical documents, sales brochures and website

• Organize and attend various industry trade shows

• Constant customer contact via phone, e-mail, and visits to ensure Lyson product satisfaction

• Instrumental in product development and launch of several new product lines: Daylight Darkroom, Lyson R1800, R2400, and R200 inks among others

• Reorganized all existing technical documentation and created a streamlined, comprehensive Lyson USA data base

• Helped “close the deal” on several wide format conversions to Lyson products (Avg. $600K annual)

November 1984 to October 2004

ILFORD IMAGING USA, Elk Grove Village, IL

Senior Technical Applications Field Engineer – Midwest Region – 14 States

• Provided effective and reliable pre- and post-sales technical support and service to sales representatives and ILFORD customers in the 14-state Midwest Region

• Promoted the sales of company product line and ensure that optimal results are attained from these products

• Provided technical assistance for the entire ILFORD consumable product line as well as application support for digital software/hardware products

• Conducted various field trials of new products

• Provided ongoing technical training for customer base and sales force

• Software and hardware R&D, testing, and evaluation

• Investigated and resolved product quality issues

• Organized the set-up, configuration and operation of software, hardware and photo processing equipment at customer facilities

• Carried out “Blitz” Campaign resulting in nineteen solid conversions to ILFORD’s RA-4 products ($800K+ annual sales)

• Responsible for all “wet process” (P3, P3X, RA4, B&W) related start-ups and on-going process control, maintenance and quality control program

• Reduced T&E expenses 10-20% annually

• Converted numerous accounts from competitors to Ilford products; (Avg. $950K annual sales)

• Taught “Intro to Cibachrome Printing and Processing” at Winona School of Photography for four consecutive years

ADDITIONAL QUALIFICATIONS

• Specialized knowledge and of wide format and desktop inkjet printers, materials and inks

• Skilled in the use of RIPs, Photoshop and other digital imaging applications

• Well versed in ICC color management and profile building as well as workflow and color management

• Proficient in Color and Black and White chemistry process techniques

• Proven track record of consistently providing timely, concise customer technical service

• Logical thinking and ability to determine overall situation to resolve issues

• Strong customer service and follow through skills with a dedication towards complete customer satisfaction

• Vast experience in organizing, managing and implementing technical projects

• Interface very effectively with customers, vendors, and business colleagues

Contact this candidate