Customer Service Manager

Bibhu Acharya

* ********* ******, **** *, Somerville, MA 02145

Cellular: 617-***-****

Email: *************@*******.***, *******.********@*****.***

Education:

• Masters of Management, Concentration: Healthcare.

Cambridge College, Cambridge, USA (January 2011)

• Bachelor of Pharmacy, Concentration: Industrial and Hospital Pharmacy.

Kathmandu University, Nepal. (July 2006)

Summary:

1. Recognized for ability to work with very diverse clients and staff.

2. Outstanding skills in assessing what is needed, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration.

Employment History:

1. Restaurant Manager :- Ghazal Fine Indian Restaurant, Jamaica Plain, MA, USA (Aug. 2010-Current)

• Manage, train and schedule up to 15 employees for 48-seat restaurant, including wait staff, hostesses and bus boys and bar staff. Manage all aspects of customer service.

2. Production Supervisor and Junior Marketing Officer: Chemidrug Industries Pvt. Ltd., Nepal (Sep. 2006-Dec.2007)

• Performed research on various existing drug and new products.

• Involved in developing marketing strategies to compete in the challenging pharmaceutical market.

3. Assistant Production Manager: CTL Pharmaceutical Pvt. Ltd., Nepal

(Dec. 2007-Aug 2008)

• Employee Training and Development.

• Employee Performance Management (goals, delegating, feedback, performance reviews, etc.)

4. Part time instructor in Holy Vision College (a certificate level Pharmacy College), Nepal. (June 2007-July 2008)

5. Part time community Pharmacist: Xeno Pharmacy, Nepal. (Feb.2007-Aug 2008)

• Managed a pharmacy store, dispensed medicines as per prescription and proper counseling to the patient.

• Participated in different health Camp organized in different rural part of Nepal.

• Worked in different health awareness program.

Academic Projects:

• Photochemical and biological screening of the plant: Astilbe rivularis, 2006.

• Independent learning Project: Increasing the role of hospital pharmacist will improve the quality of patient health care in Nepal, 2010.

Professional Trainings:

• Hospital training from August 2005 to July 2006 at Kathmandu University teaching Hospital, Dhulikhel, Nepal. (Implementing proper dispensing of drugs and medicines as per prescription, management of pharmacy store, dispensing of narcotic and biological drugs, filling of special prescription for ambulatory and out patient)

References:

• Ronald J. Doncaster - Newton-Wellesley Hospital - Director, Operations Management Services. **********@********.*** . 617-***-****)

• Anna Shanley, International Student Advisor/PDSO, Cambridge College, 1000 Massachusetts Ave., Cambridge, MA 02138, ****.*******@****************.*** 617-***-****

• Sanjeev Rai , Owner, Ghazal Fine Indian Restaurant, 711 Centre Street, Jamaica Plain, MA, 02130. 617-***-****)

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