Manager Customer Service

*** ************ **

210-***-**** (Cell)

San Antonio, TX 78245

************@*****.***

Laura Amador

HIGHLIGHTS OF QUALIFICATIONS

• Several years of experience in a variety of professional office environments and providing leadership and support.

• Solid background in recruiting new applicants and staffing open positions.

• Excellent time management, prioritizing, multi-tasking, organizational and communications skills at all levels.

• Ability to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member.

• Regular and punctual attendance.

• High level of professionalism and responds to customer inquires promptly

• Flexibility to deal with changing priorities

• Excellent in dealing with confidential and sensitive information

• Excellent in dealing stressful situations and work with frequent interruptions

• Work independently and maintain accountability for my work

EXPERIENCE:

January 2003 – May 2010 Coastal Transport San Antonio, TX

Payroll / Rate Clerk

• Provide customer service support to customers regarding their billing/coverage questions and changes to their policies via inbound calls.

• Data entry of all billing invoices to company database.

• Billing customers for service in their cities. (Company State Wide)

• Acquire necessary forms and follow-up on receipt of trailing documents.

July 1997 – September 2001 Carts & Parts Inc. Cibolo, TX.

Receptionist / Office Manager / Operation Manager

• Primary responsibilities included recruitment of applicants for open positions.

• Extend employment opportunities to qualified applicants and act as a liaison throughout

On-boarding process.

• Perform administrative functions including creating personnel files and processing payroll/timekeeping.

• Scheduling store maintenance and mapping routes for store service

• Building rapport with existing clients and performed “skilled matching” candidates to prospective clients.

August 1987 – June 1997 Jim’s Video New Braunfels, TX

Cashier / Asst. Manager / Store Manager

• Customer service, customer satisfaction, setting store promotions, overseeing inventory

• Greet and screen applicants via phone or in person for interviews and openings.

• Responsible for verifying and submitting timesheets for employee payroll.

• Create, organize, and file all employment applications and required paperwork.

• Running daily reports for store activity, and nightly deposits.

EDUCATION:

High School: GED

REFERENCES

• Lora Vasquez Pleasanton TX. 210-***-****

(Nurse)

• Hector Rodriguez San Antonio TX. 210-***-****

• ( Materials Warehouse Manager)

• Linda Feichtinger San Antonio TX. 210-***-****

• (Office Manager)

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