Customer Service Representative
Resume:
Darryl C. Roberts
**** * ***** ** **** Ave Apt S*
Clarkston, GA 30021
********@*****.***
Experienced, agreeable Customer Service Representative with over ten years of well rounded experience. I accurately type over 50 wpm and am highly proficient with Microsoft Office products.
EMPLOYMENT HISTORY
Alere (via Express Employment Professionals)
Atlanta GA, October 2011 to present
Assessment Coordinator
Responsible for contacting assigned patient/client contacts via telephone to complete Initial and follow-up health and pregnancy assessments, as well to increase program enrollments. Attended numerous trainings of healthcare benefits with completion.
Ryla Teleservices Inc.
Kennesaw GA, March 2009 to October 2011
Customer Service Representative, Floor Lead
Answered calls for the company's client, Verizon Wireless. Assisted subordinates and supervisors in identifying and resolving problems. Instructed new personnel in current procedures. Lead team meetings.
Network Global Logistics
Hapeville, GA, November 2008 to February 2009
Customer Service Representative
Scheduled same day, expidited pickup and delivery for the company's client, Fedex.
Donnelly Communications
Atlanta, GA, October 2008 to July 2009
Data Entry Operator
Processed orders for consumers from various catalogs.
ProCore Solutions
Marietta, GA, June 2005 to August 2008
Customer Service Representative
Received inbound calls from utility customers regarding bill inquiries. Assisted customers with accounts (bill questions, payment arrangements, and reconnections). Provided assistance during high call volume and after-hours service outages as needed.
MetroOne Telecommunications
Marietta, GA, January 2003 to March 2005
Customer Service Representative, Lead Operator
Provided directory assistance listings for various cell-phone copanies. Handled enhanced information requests, e.g. driving directions, movie showtimes, flight information, restaurant and hotel reservations.
State of Maryland, Maryland Public Television
Owings Mills, MD, December 2000 to December 2002
Data Entry Operator
Processed orders for television transcripts, opened and sorted mail, entered customer's demographics and billing information into database.
Carefirst Blue Cross Blue Shield (via Adecco Staffing Services)
Owings Mills, MD, June 1999 to February 2000
Service Representative
Assisted customers with concerns about their health care coverage. Explained benefits and insurer financial responsibility and provided provider listings.
Baltimore Gas and Electric (via Adecco Staffing Services)
Baltimore, MD, February 2000 to December 2000
Customer Service Representative
Maintained customer's accounts, processed and entered data from meter reading cards. Verified reading history to assure accuracy, delivered interoffice mail.
EDUCATION
Woodlawn High School
Woodlawn, MD
High School Diploma 1985
REFERENCES
Available upon request
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