Human Resources Management

SUSAN MACFARLANE, RN, MA, SPHR

**** ******* ****** #** • Evanston, Illinois 60202

847-***-**** • Email: ********@*******.***

HUMAN RESOURCES MANAGEMENT/ORGANIZATIONAL DEVELOPMENT PROFESSIONAL

Human Resources Leadership, Organizational Development Leadership, HR/OD Business Partner/ Consultant

Detail-focused, accomplished human resources/organizational development management professional offering over 15 years experience leading regional Human Resources and organizational development initiatives. Proven organizational development and effectiveness specialist who performs as a key business partner and provides critical leadership. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Effective team builder and leader who understands the necessity to develop and train a highly effective staff. Innovative, high-energy person with excellent organizational and communication skills, a track record of success and the capacity to assume increasingly significant responsibilities.

CORE COMPETENCIES

• Talent Management • Staff Morale Improvement • Recruitment & Retention Strategies

• Employee Engagement • Training & Mentoring • Organizational Development

• Strategic Planning • Change Facilitation • Project Team Management

• P & L Management • Conflict Resolution • Compensation Design

• Team Building • Policy Implementation • Benefits Design & Management

SELECTED ACHIEVEMENTS

• Rewarded with increased job responsibilities and titles over the past 15 years due to outstanding work ethic and continued education.

• Revamped the HR/Training & Development Department from a dysfunctional, decentralized, individualistic group into a highly effective, cohesive team of HR business partners.

• Cultivated and fostered relationships with internal and external client groups.

• Championed the implementation and upgrade of numerous enterprise-wide LMS and HRIS applications; Synquest, HealthStream, and PeopleSoft LMS; Kronos time and attendance, Lawson HCMS, Peoplesoft HCMS, Position Manager & Authoria Talent Management Systems, resulting in significant increase in productivity.

• Conceptualized and instituted an Employee Council including; a novel peer-based conflict-grievance resolution function; employee/family social events, community service activities and employee reward and recognition activities.

• Steered the development and delivery of full curricula for staff and leadership/management development.

• Spearheaded the development of comprehensive customer service training programs.

• Collaborated with outsourced video production team to create, script, cast and edit a 30 minute training video.

• Recognized as Subject Matter Expert (SME) on Human Resources policies, procedures and practices; invited to speak and present at numerous national conferences.

EMPLOYMENT HISTORY

NORTHWESTERN LAKE FOREST HOSPITAL, Lake Forest, Illinois 1989 - 2011

A community-based, 205 bed hospital that is part of Northwestern Memorial Healthcare, one of the nation’s premiere academic medical centers. Lead the full-service Human Resources functions across the organization:

Director of Human Resources (2001- 2011) - Responsibilities included oversight and management of staff providing services in the following areas: recruitment and hiring; employee relations and support of department managers on employee satisfaction and retention issues; staff and management compensation/incentive programs; employee benefits; employee health and wellness initiatives; employment law and regulation support and guidance; orientation and training; staff and management development; competency development and management; organizational development; HR technology selection and management; payroll; unemployment claims management; Workers’ Compensation program management.

– Department staff consists of 11 direct reports (10.75 FTEs): 1 Compensation/HRIS Manager; 2 HR Generalists; 1 Healthcare Recruiter; 1 HRIS/Compensation Analyst; 1 Senior Benefits Administrator; 1 Benefits Coordinator; 1HR Recruiter Assistant; and 3 HR Assistants (part-time)

– Managed annual $1.5 million HR Operations & $17 million Employee Benefits budgets. Operations maintained consistently at or below annual budget. Employee Benefits managed to within 1% of budget due to escalating costs of health insurance.

– Oversight responsibility for self-funded PPO employee health and dental plans through third-party administrator; self-funded short-term disability plan; fully insured long-term disability plan; employer-contribution 403B plan, providing employees choice between 2 vendors; defined-benefit employee pension plan.

– Facilitation of change and transition management for business process redesigns and new business acquisition initiatives. Designed and delivered management education for department-based staff transition management.

– Facilitation of process improvement teams on an organizational and departmental level.

– Provided consultative services to management staff on analyzing effectiveness of current operational structures and staffing, including competency-based performance management systems; based on client goals, recommended and facilitated changes necessary to achieve desired performance.

– Provided performance consultation services for analysis of individual and team performance issues, identified gaps in actual vs. desired performance, recommended appropriate interventions, supported implementation as needed, and provided tools for follow-up assessment and measurement of success.

– Coached department managers in methods for improving team functioning, conflict management, effective team communication, and employee engagement.

– Led organizational implementations of automated time & attendance (Kronos), HRMS/Payroll (Lawson), learning management (HealthStream), recruitment management (Position Manager), & competency-based performance management (Lawson) systems. All projects accomplished on time and under budget.

– Managed recruitment and retention initiatives resulting in significant decrease in turnover (23% in 2000 to 12% in 2008; currently at 4% in 2009) and vacancy rates of 2% to 3% in key healthcare professional positions.

– Developed Tuition Forgiveness program resulting in successful recruitment of nurses and other difficult to recruit health care professionals at less cost to organization than previous advertising expenditures.

– Partnered with Nursing Leadership to bring an on-site tuition-assisted BSN completion and MSN program for current nursing staff (through Purdue University).

– Implemented and lead a multidisciplinary Staffing Effectiveness Committee that provides oversight and guidance to organization in maintaining continuous compliance with JCAHO HR Standard. No improvement recommendations for Staffing Effectiveness or Staff Competency cited by JCAHO during recent survey.

– Initiated HR Dashboard to provide vital HR metrics to organizational management for improved decision-making and operational outcomes.

Organizational Development Consultant (1994-2001) - Provided performance consulting services to department managers across the organization. Performed assessments to determine desired vs. actual performance; in collaboration with client developed and facilitated implementation of plan for improvement; and provided tools for follow-up measurement of plan success.

– Designed and developed orientation programs for new employees and new management personnel.

– Developed and managed a full curriculum of staff development courses.

– Responsible for oversight of and consultative services for the development and management of initial and on-going job competencies for non-clinical positions.

– Provided instructional design, implemented and participated as one of several presenters for a leadership/management development curriculum. Focused on improving and supporting communication, coaching, and teambuilding skills of organizational management team.

– Designed, developed and implemented several innovative service excellence training programs for all staff.

– Implemented organizational Learning Management System for delivery of JCAHO and OSHA required training modules.

– Created a multimedia Organizational Learning Resource Center. Selected and maintained a current collection of multimedia learning resources for staff and management/leadership development.

– Led organizational change management activities during major business process redesign initiatives.

– Provided employee relations and professional development guidance to staff during and following business process redesign initiatives.

– Member of leadership team for planning and implementation of major telephone system conversion from Rolm to Lucent Technology.

Critical Care Nursing Educator (1992-1994)

House Nursing Supervisor (1990-1994)

Emergency Department and ICCU Staff Nurse (1989-1992)

Prior clinical nursing experience includes staff nurse roles in ICU/CCU and in the Emergency Department. Also worked for Illinois Department of Public Health, Division of Emergency Medical Services as Trauma Nurse Coordinator for Northern Illinois. Responsibilities included teaching EMT-B, Paramedic, and Trauma Nursing Courses; arranging regional trauma and burn patient transfers; and working with local municipalities and fire departments to obtain grants for Emergency Medical Services programs.

OTHER ACCOMPLISHMENTS

Corporate Ambassador, American College of Healthcare Executives, 2009.

Adjunct Instructor, “Resource Management in Nursing,” North Park University Graduate School, Summer 2007.

Senior Human Resources Professional (SHRP) Certification – 2003, 2006

Leader of the Healthcare Forum for ASTD (American Society of Training & Development) 1996-1999.

Served on the Chicagoland Chapter ASTD (CCASTD) Board of Directors as the Vice President – Marketing, 1998-2000.

EDUCATION, DESIGNATIONS & ASSOCIATIONS

Master of Science – Human Resources Development

Webster University, St. Louis, Missouri

Bachelor of Science – Business Management

Barat College, Lake Forest, Illinois

Senior Professional in Human Resources (SPHR)

Human Resources Certification Institute, Alexandria, Virginia

Society for Human Resources Management (SHRM)

American College of Healthcare Executives (ACHE)

American Society for Healthcare Human Resource Administration (ASHHRA)

American Society for Training & Development (ASTD)

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