CRC's Dispatch Resume

OBJECTIVE

My objective is to obtain a full-time permanent position as a Dispatcher/ Coordinator and give me the opportunity to earn advancement through on the job training and performance. A position that forces me to use my creativity, organizational, and detail oriented skills to succeed as a dispatcher and learn from others.

EDUCATION

7/09 University of Phoenix n/a AA-Criminal Justice & Security

8/08

9/05 Michigan Institute of Aviation & Tech.

Washtenaw Community College Diploma

n/a Transportation Dispatch Specialist

Major: Business Office Systems Minor: Music

6/99 Milan High School Diploma General Studies

LICENSES

4/10 MI Commercial Driver’s License Air Brakes, Combination Vehicle

1/10 MI Chauffer’s License

10/08 FAA Airmen - Aircraft Dispatch License Certificate # 3385980

3/07 Heart Saver CPR Course

9/06 Counter-Balanced Fork Lift Safety Course

11/00 Health Care Provider CPR, First Aid, Physical Mgmt

PROFESSIONAL MEMBERSHIPS

Airline Dispatchers’ Federation (ADF)

Aircraft Owners & Pilots Association (AOPA)

International Federation of Airline Dispatchers’ Association (IFALDA)

Federal Aviation Administration Safety Team (FAAST)

WORK EXPERIENCE

August 2008 – June 2009 Diverse Facility Solutions @ Detroit Metro Airport Romulus, MI

Lead Dispatcher

 Manage, supervise, and train a team of four dispatchers. Coordinate the schedule and activities of the Dispatch Staff. Interview and screen new Dispatch Staff employees including substance abuse and background security checks.

 Maintain personnel and attendance records. Data entry for all preventative and corrective maintenance activity into the CMMS/ MAXIMO system. Create Purchase orders and track spare parts inventory. Create office procedures and train employees.

 Answer all phone calls and maintain contact logs for each specific request i.e. operational request, maintenance malfunction and personnel issues.

 Dispatch maintenance and custodial services as needed. Maintain contact logs for each specific request i.e., operational request, maintenance malfunction and personnel issues. Record and maintain logs of airline operational activity.

October 2005 – June 30, 2007 Guardian Environmental Services Livonia, MI

November 2004 – October 2005 Myer’s Heating & Cooling, Inc. Ann Arbor, MI

Service Coordinator/Dispatcher/Shipping & Receiving/Fork Lift Driver/ Customer Service Coordinator

 Managed HVAC Residential/ Commercial Mechanical Technicians for service, maintenance and installations.

 Arranged quotes/ bids for service work and replacement units and parts. Purchased parts, materials, and equipment needed for job completion and delegated purchase order numbers for each vendor. Scheduled all training programs & set-up meals. Processed all work orders by verifying all parts used on job were listed on work order, and all PO’s attached to job. Scanned in all work orders, attached all to job record, then sent to billing department.

 Kept track of all tool usage, refrigeration usage, and all equipment. Performed history and internet research for technicians. Answered and received all incoming phone calls and directed the calls to requested parties or taking messages if party was unavailable. Scheduled repair, maintenance, and installation appointments according to company policies, procedures and guidelines. Dispatched service technician’s on designated service appointments.

 Communicating, monitoring, and logging in surveys to notify customers of company promotions or programs. Handled all administration duties to include filling, word processing, and other duties as requested.

August 2003 – November 2004 Chelsea Area Transportation System Chelsea, MI

Dispatcher

 Managed commercial motor vehicles, answered incoming phone lines, and monitored and directed nine drivers that provide public transportation to seniors, people with disabilities, handicaps, and other transit dependent population.

 Assisted director with grant research, accounts payable/ receivable, and special projects. Used MS Excel & MS Word to input, maintain, and report data such as monthly, quarterly, and yearly reporting. Received daily fares and pass revenues. Re-fabricated and update all documents used.

August 2002 – January 2003 Cable Enterprises, Inc. Ann Arbor, MI

Dispatcher

 Managed Cable & HSI technician’s, monitored job progress, and provided maps and driving directions.

 Confirmed installation and service appointments with customers and rescheduled as needed.

 Used Cable Data Database to update system with addressable converter authorization and job completion information.

REFERENCES

Supplied Upon Request.

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