Sales Customer Service

Terry Dean Hanby

**** ****** ***** ****: 985-***-****

Mandeville, Louisiana 70448 Cell: 985-***-****

******@***.***

Professional Profile

Solutions oriented Leadership Professional with proven track record of success in high volume single units and multi-unit markets. Highly motivated and energized leader with demonstrated strengths in creating innovative and practical business solutions designed to drive results and build the human capital of the organization. Detail oriented professional with strong analytical skills who excels in developing and maintaining positive and productive partnerships. Creative self starter who enjoys challenges in an ever changing business environment.

CORE COMPETENCIES

Strategic Resource Planning Operations Development Builds Positive Relationships

Inspirational Leadership Team Engagement Strategies Policy and Procedure Development

Associate Relations Expertise Root Cause Problem Solving Succession Planning

Training and Development Budgeting and Financials Leadership Development

PROFESSIONAL ACCOMPLISHMENTS

2011 to Present Conn’s; Beaumont, Texas District Manager

Appliance, Electronics and Furniture Retailer

Responsible for leading 10 stores, $110 million in sales, 150 associates, Customer Service Experience, Financial Budgeting/Forecasting, Succession Planning, Team Training and Development.

Quickly identified areas of opportunity in meeting customer and performance expectations. Drove development and execution of a Customer Service strategies to improve the quality of the customer's in-store experience. Established a strong leadership insight in driving change, operational performance and employee relations opportunities with a sense of urgency. Result: Exceeded sales, margins and profits goals. Lead district to first increase in over two years. Developed and promoted 6 store managers. Raised standards and expectations while driving performance with store teams. Coached and guided Leadership teams on effective Service and Sales Best Practices resulting in improved Overall Store Performance, Team Morale and Employee Engagement. Established a culture of Respectful Accountability and Effectively communicated Performance Results and Expectations with the team

2005 – 2011 A1 Appliances and Electronics; Marrero, Louisiana Buyer/Sales Manager

Appliances and Electronics Retailer

Responsible for Sales Management and training, promotions and advertising, sales planning and buying brown and white goods for 8 stores, $30 million in sales, 50 associates.

Quickly identified needs of a diverse and widespread market in meeting performance and customer expectations. Engaged and Developed Store Managers to make decisions to meet Store Specific needs in their Communities. Gave strong leadership guidance in driving change, operational performance and employee relations addressing opportunities with a strong sense of urgency. Result: Helped lead sales increase from $12 million to $30 million after major storms; designed new store layouts, developed fixturing and merchandising plan, authored and implemented store standards manual. Negotiated vendor programs with key vendors to improve profitability.

2004 – 2005 DSI Systems Inc; Des Moines, Iowa V.P. of Sales & Marketing

Electronics, DirecTV and Appliance Distributor

Sales Management & Training: Recruited, interviewed, hired, motivated and developed sales representatives to achieve and exceed corporate sales. Client Development: Carefully cultivated and maintained existing client relationships; aggressively networked to develop strong new clients. Sales Planning: Developed strong growth plans and quotas for sales team and company as a whole.

2002–2004 Kirschman's; New Orleans, LA General Sales Manager/Buyer

Ad Planning and layout, Directed Sales staff, developed Ad planners to compete with all competitors, conducted product training for sales force, conducted monthly sales meetings. Ordered and tracked shipments from Vendors, Negotiated pricing and co-op funds from vendors, Set budgets for stores and sales people, controlled returned goods. Recruited, Hired and trained all Appliances and Electronic sales people.

1999–2002 CONN’S Appliances; Beaumont, TX Video Merchandiser/District Manager

Controlled open to buy, set line ups in all categories, ordered goods, tracked shipments, set and maintained Min/Max levels, Negotiated pricing on line up of goods and special buys, set Advertisements, developed Ad planners to compete with all competitors, conducted product training for sales force, conducted bimonthly sales and training meetings.

EDUCATION

University of New Orleans; New Orleans, Louisiana - Area of Concentration: Business & Management

Southeastern Louisiana State; Hammond, Louisiana - Area of Concentration: Business & Management

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