CSR
Resume:
Jerma J Sandy
Clarksville, TN 37042
*******@*******.***
OBJECTIVE:
Seeking a Medical Coder position in an atmosphere that uses my 10
years of human relation skills, desire to make a difference, and
organizational skills.
EDUCATION:
Remington College, Nashville, TN
Medical Insurance and Coding Diploma ~ July 2009
SUMMARY OF QUALIFICATIONS:
Proven track record of success in Customer Service
Ability to multi-task and maintain high levels of productivity
Ability to work effectively in a metrics driven environment
SKILLS:
ICD-9 Coding
CPT Coding
Medical Manager Software
Human Relation Skills
Multi-Task Oriented
Teamwork Skills
Detailed Oriented
Organizational Skills
Proficient with Microsoft Office
HIPAA & OSHA Certified
PROFRESSIONAL EXPERIENCE:
Affiliated Computer Services, Nashville, TN
August 2008- Present
Customer Service
Provide world class customer service and resolve customer issues using
effective communication and by applying effective analytical skills
Investigate and resolve order discrepancies and quality issues
Researched billing issue and misapplied payment
Document and alerted supervisors of trend in repeated callers
Little Friends Childcare, Clarksville, TN
October 2007- Present
Child care
Oversaw the daily operations of the Center
Created individualized educational and developmental plans
Tended to children’s immediate needs while in daycare setting
(feedings, changing) and ensured the safety and wellbeing of the
children in the daycare
Assured the centers records adhered to all agency and county
standards, health department standards and funding requirements
Conferred with family members and staff regarding any child’s special
needs as necessary
Documented child’s behavior and concerns while in daycare setting in
progress notes
United Recovery System, Houston, TX
February 2007-September 2007
Collector
Contacted delinquent customers to obtain payment commitments
Updated the customers demographical data (address, telephone numbers,
place of employment)
Developed leads and information to contact unrecovered collateral
customers (SKIP) to determine intentions
Gathered and exchanged information with Outside Collateral Recovery
Agencies (repossession vendors)
Recorded all collection efforts via the collection system ensuring
that all accounts are called and noted accurately
Conducted research, ordered payment copies, credit bureau reports,
statements, and credit applications as necessary, to support the
collection effort
Larson Enterprises Inc, DBA McDonald of Clarksville, TN
March 2003-September 2005
Prep-Person
Performed a variety of food preparation duties: washed, peel and/or
cut various foods to prepare for cooking or serving
Cleaned work areas: equipment, utensils, dishes, and silverware
Prepared a variety of foods according to customers' orders or
supervisors' instructions, following approved procedures
Assisted cooks and kitchen staff with various tasks as needed, and
provide cooks with needed items.
Confidently interact with multiple customers simultaneously when necessary
Operated the cash registers with accuracy and efficiency while
ensuring the checkout experience is fast and friendly
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