Customer Service High School

Derrick A Wilson Sr

**** ******** *****

Orlando FL 32837

Phone 407- 859-9338

Alt Phone 407- 928-7689

********@*****.***

Objective

To work with people and contribute to the company while improving my skills.

Abilities

Work well with all level management. Hard working individual who values high performance and professionalism.

Able to learn quickly and interact with others. Function well independently .

Work well under pressure and in a fast paced environment. Interact with clients and co-workers in a professional and

friendly manner.

Willing to learn new skills to improve job performance. Working knowledge of computers and word processing.

Possesess practical sense and priorities and perseverance needed to complete task.

Employment History

Service Agent 01/11- Present Avis, Orlando FL

Detailing Vehicle Preparing Vehicles for Rental, Servicing Vehicle to insure that they are ready for the next rental customer , etc.

Tire Technician / Customer Service 08/2008 - 05/2011 Sam's Wholesale Club, Orlando FL

Balance and Rotate Tires, Install Tires and Batteries, Flat Repair, Prorate Tires and batteries .

Sales, Customer services Problem Resolution etc.

Computer Console Operator 04/1984 - 04/2009

Houghton Mifflin Harcourt Publishing Company Orlando FL

25 Years evening shift running laser printers, bursting machines, printing payroll checks and invoices for the publishing company.

Monitored multiple screens and ensure running of production schedules in a timely manner.

Ensure accuracy and reliability of production schedules in a timely manner.

Recognize all abend situations situations and have them corrected by working hours for the next shift.

Have excellent working knowledge of Os / JCL, MVS, JES, Auto Sys and Rje console commands. Mainframe and servers

and auto Sys, As 400, Dos , Windows Lotus, Lasers and Printers, Tape drives and Silo's . Monitor all online applications.

Work closely with programmers and data managers to correct problems, entering trouble shooting tickets, updates shiftlogs =, Know how to IPL the system.

Help desk , Monitoring servers, Reboot and ping servers, Change tapes when needed, etc.

Customer Service Ramp Agent / Crew Chief

09/1987- 12/1989 AMR American Eagle Airlines, Jamaica NY.

Assigned staff to the duties as parking aircraft to assigned gates, assign loaders. unload passenger safely, bag runners and (Bmiss) expedite

bags that missed the flight by entering information in the computer and taking bags to connecting flights.

Connecting CPU ground units to aircrafts for power, labortory waste etc.

Towing disable aircraft to hangars.

Dispatch Pilots to what gates to park aircrafts. How much fuel was needed etc .

Dispatch Fuel trucks on which aircrafts were taken fuel and how much fuel .

Wingmen to escort aircraft for clearance to taxi out of the gate etc.

Education History

Completion Date Issuing Institution Qualification Course of Study

1980 Springfield Gardens High School Diploma Academic

Completion Date Issuing Institution Qualification Course of Study

1981 Farmingdale University 1 Year at College Business Administration

Contact this candidate