Customer Service Administrative Assistant

JOYA BOU CHEBEL

**** ******** ***** ********, **, 20110 703-***-**** **********@*****.***

OBJECTIVE

To obtain a full time position as an entry level pharmaceutical sales representative that is both challenging and rewarding while utilizing my analytical, interpersonal, and customer service skills.

SKILL

• Fluent in English, Arabic, intermediate in French

• Experience in Business Management

• Customer service skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

• Excellent communication skills

• Organizational skills

• Attention to detail

• Team leadership/Management skills

• Interpersonal Abilities

EDUCATION

Bachelor of Science, Business Management Graduated August 2007

George Mason University, Fairfax, Virginia

EXPERIENCE

Intercontinental Development Corporation, Rockville, Maryland August 2010 – Present

Assistant to the President

• Arrange and organize travels, transportations, meetings and conference calls with clients.

• Perform administrative support for meetings including faxing, drafting letters, answering calls/emails, preparing all documents needed before meetings and even participate in meetings and take notes.

• Manage and monitor vendors of office supplies and products.

• Plan and organize meetings and order catering for corporate events.

• Prepare project brochures using PowerPoint.

• Assist the President of the company with commercial real estate projects located in Africa and the Middle East.

• Dealing and interacting with Government officials from all over the world.

• Help manage and facilitate development projects located in Mali, Gabon, Benin and the Democratic Republic of Congo by using my language skills.

• Traveled to different parts of Africa. This includes Mali, Ghana, Gabon, Benin and the DRC, and met with the Minister of Justice, Prime Minister and Minister of Sports.

• Translate contracts and documents from English to Arabic/French and vice versa.

• Prepare confidentiality agreements/ Memorandum of Understanding between the two parties forming a joint venture for each project.

My Weight Doctor, Herndon, Virginia February 2010- August 2010

Customer Service Representative/HR Assistant

• Perform administrative duties including billing, mailing, data entry and supply inventory.

• Handle and resolve customers/ employees’ complaints, inquiries and requests.

• Provide training and orientation for new staff.

• Enter and maintain all Patients’ data, medical records and contracts into the EMS software and Excel.

• Handle patient’s billing issues and manage their accounts.

• Generate insurance receipts.

• Enroll new patients and direct them step by step through the program.

Metropolitan Events, Tyson’s corner, Virginia

Administrative Assistant/ Marketing Rep. October 2009- December 2009

(Internship)

• Perform general clerical duties to include but not limited to: faxing, mailing, and filling.

• Answer telephones and transfer to appropriate staff members.

• Schedule and confirm appointments for clients.

• Sign for and distribute UPS/Fed Ex packages.

• Setup and coordinate meeting and conferences.

• Provide training and orientation for new employees.

• Assist and manage corporate events and in store marketing campaigns.

• Assist with developing employee’s skills and enhancing their productivity and quality of work.

Le Grand Appetit, Great Falls, Virginia

Catering Manager September 2002- September 2009

• Provide clerical support including word processing, emailing, data entry, faxing,

Answering telephones, processing mails, and filling.

• Generating invoices on a monthly basis.

• Maintain budget, employee records and pay bills.

• Coordination of large parties and events.

• Interacting with guests, clients, and associates.

• Assist with staffing, training and development.

• Monitor action of staff to ensure that health standards and liquor regulations are obeyed.

• Estimate food consumption, place orders with suppliers, and schedule delivery of food and beverages.

• Meet with sales representatives to order supplies such as cooking utensils, and cleaning items etc.

• Arrange for repair and maintenance of equipments.

ACTIVITIES

• George Mason University President of Lebanese Student Association. Spring 2006.

• Certified makeup artist. December 2006.

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