Customer Service asst.

Natasha Monique Russ

**** ******* ***, **********, **

Cell 770-***-****

Objective

To secure customer service position within your organization that will enhance my skills and give me the opportunities to become a successful individual in your organization.

Skills

1 Microsoft Word, Word Perfect, Microsoft Publisher, Microsoft PowerPoint, Excel, JavaScript, Web Design, Video Broadcasting.

Administrative Duties

1 Typing, filing, and organizing information. Answer inbound and outbound customer calls.

Education

1 Amherst Regional High, Amherst, MA - sophomore

(September 2005 to June 2006)

1 South Gwinnett High, Snellville, GA - Senior

(August 2008 to May 2008)

Volunteer Work

Year Book & Photo Designer, Amherst Regional High (Jan.2006 - Apr.2006)

1 Organizing and editing photos in yearbook design.

POCU club member, Amherst Regional High (Dec.2005 - Jun.2006)

1 Participating in Fundraisers and bake sales.

2 Setup, designed, and organize equipment and other tasks for special school events.

Video Vanguards member, Amherst Regional High (Oct.2005 - July

2006)

1 Served food for the elderly and homeless.

Treasure Hunt Thrift Store & More, (Oct.2010-Nov.2010)

1. Greeting customers

2. Providing excellent customer service and retail experience

3. Restocked merchandise in a professional and fashionable order

4. Store recovery

Community of Grace (Oct. 2010-Nov. 2010)

1. Greeting people and members of the church

2. Announced names that were assigned to donated foods

3. Packaged and delivered donated foods

Employment History

Company Name & Address: TJ Maxx 1905 Scenic Hwy. Ste. 3000

Snellville, GA 30078

Telephone number: 770-***-****

Head Manager: Mrs. Gwen Cooper

Dates worked: 10/2008 to 1/4/2011

Starting/Ending salary: $6.15/hr.- $7.80/hr.

Work duties: Extensive customer service, greeting customers, organizing accessories into color detail, sizes, and name brands. Organizing ad restocking merchandise, advertising our TJX Rewards credit card to every customer, resolving customer complaints directing them to a manager, answering inbound calls transferring those customers to the right representative for better assistance. Paging employees and supervisory personnel when heeded, cashier, and store recovery.

Reason for leaving: needed a full time position, not enough hours

Company Name & Address: Domino’s Pizza 3400 Centerville Hwy.

Snellville, GA 30039

Telephone number: 770-***-****

Supervisor Name: Mrs. Beatriz

Dates worked: 03/2008 - 06/2008

Starting/Ending salary: $5.15/hr. - $5.15/hr.

Work Duties: Providing excellent customer service, greeting customers, answering inbound calls, making outbound calls to existing customers and giving special consideration to our preferred customers, dispatching orders into computers, making orders, labeling and boxing pizzas for outgoing orders, clean up duty.

Reason for leaving: Laid off due to lack of hours.

Company Name & Address: Subway 3393 Peachtree Rd. NE

Atlanta, GA 30326

Telephone number: 404-***-****

Supervisor Name: Mr. Nero Wise

Dates worked: 06/2005- 01/2006

Starting/Ending salary: $5.15/hr. - $5.15/hr.

Work Duties: Greeting all customers, Preparing subway sandwiches to perfection, and clean duty.

Reason for leaving: Not enough hours, Location

Extracurricular Activities

Cheerleading, Drill, and Dance- Amherst Regional High School, Amherst, Massachusetts (Oct. 2005 - June 2006)

POCU (People of Color United) - Amherst Regional High School,

Amherst, Massachusetts (Dec. 2005 - June 2006)

Video Vanguards (Youth Action Coalition) - Amherst Regional High School, Amherst, Massachusetts (Oct. 2005 - June 2006)

Track & Field- Amherst Regional High School , Amherst , Massachusetts (Oct. 2005 - June 2006)

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