Support Help Desk

Chip Arn

**** ****** ***** ******, ******* *****

205-***-****

*******@*******.***

Summary

Certified IT support professional with 15+ year’s experience diagnosing and resolving technical issues in enterprise environments; customer-focused specialist utilizing extensive knowledge to support all levels of end-users

Work Experience

Sirotte & Permutt, - Legal Services, 11/2009 - 02/2010

Birmingham, Alabama

Foreclosure Clerk

• Set up loan abstracts and saved to the server for Foreclosure; sent completed abstracts to Perfect Practice; uploaded loan information to NewTrak and/or Vendorscape

Modis, Inc. - 6/2009 - 11/2009

Central Alabama, Birmingham based

Contract Field Tech

• Responsible for installing and decommissioning PC hardware and peripherals at various Post Offices across central Alabama; worked independently and responsible for inventory

BE&K, Inc. - Engineering & Construction, 11/2005 - 12/2008

Birmingham, Alabama

Help Desk Support

• Provided technical support in client-server environment involving hardware, application support and basic LAN administration; triaged, escalated and coordinated with multiple groups to ensure cradle-to-grave support and problem tracking

AC Technologies - Veteran’s Administration, 4/2005 - 11/2005

Tuscaloosa, Alabama

Customer Support Specialist

• Multi-channel remote support of client-server and mainframe applications, hardware, software and networking; coordinated with multiple groups to ensure timely support and tracking of issues

AmSouth Bank - Riverchase Operations Center, 12/2002 - 4/2005

Birmingham, Alabama

Help Desk Specialist

• Served as initial point of contact in a 12,000 - user corporate environment; researched, diagnosed, documented, and resolved technical issues involving hardware, telecom, application, LAN administration, networking and mainframe systems

Administrative and Technical Skills

Administrative

Project Management

Personnel Management

Banking Operations

Technical

NewTrak and Vendorscape

HP Printers

Mainframe - TSO, CICS, Netview

Microsoft Applications and Operating Systems

Lotus-Domino databases

Problem Tracking - MAGIC, Peregrine and Remedy

Hardware/Software deployment and support

Working Knowledge of Network Topology

VPN, Active Directory - LAN Administration

SunGard Business Systems: OmniPlan

Genisys: SuperQuery Program

Bank Branch Software: BancStar Program

Education

Bachelor of Science - University of Alabama (Birmingham)

Certified Help Desk Professional

MSA - Microsoft Support Training designed and implemented for AmSouth Bank

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