Sales Quality Assurance
Resume:
GNANA K. NAVEEN
Plot # **, Spring field colony,
Meenakshi Estates, Medchal Road
Hyderabad - 500055
******.****@*****.***
Objective and Summary:
• Experienced Resourcing Specialist with a proven successful background.
• My entrepreneurial spirit and natural motivating skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement.
• Looking to utilize my background in business development management, and other business development roles with a respected organization that rewards hard work and innovation.
Areas of Strength And Expertise
• Financial Analysis
• Team Management & Training
• P&L Statements • Business Development
• Benchmarking
• Corporate Compliance
• Quality Assurance • Pricing Analysis and ROI
• Market Trends
• Vendor Management
Professional Experience:
Indus Valley / Lanco Global Systems Oct 2006 – Present
Role: Resourcing Specialist
Responsibilities:
• Worked with Eastern American sales, marketing and business development initiatives for LGS, a leading supply chain finance company, which caters B2B enterprise software and supplier finance solutions
• Develop strategic relationships with senior executives of Fortune 1000 corporations and financial institutions
• Collaborated with the President to create a sales planning and tracking process, which then became a company standard
• Redesigned and streamlined the company’s vendor management procedures, resulting in several cost containment initiatives, while reducing overhead by 35% Direct all global account activities, of long-term sales cycles across multiple verticals
• Achieved a 10% increase in the company’s client base, and a pipeline increase of 250%, from negotiated partnerships
• Communicate to various finance executives and institutional partners the benefits of LGS’s structured trade finance and Trust funding models, as well as, the ROI of LGS’s solutions
Dell Financial Services April 2006 – Oct 2006 Role: EMEA Sales Executive
Description: DELL is the world’s leading computer systems company. They are the premier provider of products and services, including those that customers require to build their Information Technology and internet infrastructures.
Responsibilities:
• Worked with a team of 15 sales executives, partially leading the team and helping them in selling the products with high margins to the customers.
• Dealing with around 15 -20 customers a day, selling them various products of their choice and convincing them to buy better products as well.
• Ensuring compliance of monthly Process targets by incorporating innovative practices, applications and continuous follow ups, thus contributing towards the global positioning of DELL India Center.
• Co-ordinating with fellow team members in assisting their focus on Key Result Areas of the Process and assisting them in improving performance level of the team.
• Motivating team members for high yield.
• Focusing closely on the transition phase of the trainees and to ensure acceptable Quality standards upon completion of the same.
• Excellent phone and negotiation skills.
Achievements:
Successfully marketed the client products with a number of customers in the UK. I have accumulated lot of information on different products of Multi National Companies in India as well as in United Kingdom (offshore in India). Achieved many stack awards, cash awards and appreciations from the Area Sales Managers. Stood as the BEST PERFORMER TEAM for the last quarter with highest margin among the floor of 400 people
XEROX India Ltd. Jan 2004 – April 2006
Role: Sales Executive
Description:
Incorporated in 1983, Xerox India Limited is a part of Xerox Corporation. Over the past 20 years, Xerox India Limited has shaped the document management industry in India by ushering in the world's best document processing products and bringing innovative value-added concepts to cater to customer needs. Xerox India Limited has successfully transitioned three major movements in India since its inception, from copying to printing, black & white to color and stand-alone analog to digital, networked products.
Responsibilities:
• To attend the client locations for approximately 10-15 a day.
• To answer queries related to product & services offered by the company.
• To Forward complaints & requests (Non tech. & tech.) of the customer to the concern department.
• To explain about the product, solve any query related with billing and selling the product with pretty good margin to the company.
• Checking if the product is delivered to the customer for the set targeted date and building a very friendly relation with the customer thus gaining several references from them.
• To ensure total customer satisfaction.
• To update the customer about the changes in the product & services offered by the company.
• To brief the customer about the new launches.
G.A.S, Fiat authorized service section Mar 2003 - Mar 2004
Role: Sales and Service advisor
Description: One of the pioneer companies in the automobile industry, Fiat has produced more than 87 million passenger cars and light commercial vehicles, including no less than 400 models, since 1899, when the company was founded in Turin, Italy. Some of them have represented milestones in the automotive industry. The Fiat Group’s Automobiles Sector operates world-wide with the following brands: Fiat, celebrated for value, economy, and innovation and whose mass produced cars are distributed over almost the entire price class spectrum; Lancia (acquired in 1969) means prestige cars noted for their elegant styling, and comfort; Alfa Romeo (acquired in 1986) is famous as a maker of sport and luxury vehicles of style and distinction; Maserati (acquired in 1992) represents a landmark in the history of the automobile; Ferrari (acquired in 1969), well renowned for unsurpassed design, performance, and luxury, is a legendary automobile that imparts special cachet to its owner.
Responsibilities:
• Diagnose & Estimation in the cost of repair.
• High Standards of quality in service, repairs and maintenance of vehicles.
• Good Communication skills while Handling the Customer & high levels of customer satisfaction.
• Opening of Job Cards etc.
• On Time Delivery of the vehicle
• Effective use of IT Systems & Support - Service & Customer Satisfaction.
• Good Co-ordination & Team Work with sales, Parts & Account Departments.
• Sustained growth in Labour billing & Profits.
Additional Skills and Qualifications
• System Skills: Advanced Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Soft Skills: Self-starter, ability to work independently or with a team, go out of my comfort zone to build relationships and learn from others’
• Participated in NCC and acquired ‘C’ certificate by attending Republic Day Parade in Kakinada.
• Team captain for the Valley ball team in school, +II and college
Hobbies:
• Travelling
• Photography
• Automobile technology updates
Education:
• Bachelors of technology in Mechanical Engineering from Jawaharlal Nehru Technological University, Hyderabad in 2000-2004
Contact this candidate