Customer Service Manager

BHAGIALEKSHMY V N

***, ***** ***, *****, ************, Navi Mumbai - 400709

Contact : +91-996*******, 959-***-****; Email: c6vt33@r.postjobfree.com; Date of

Birth:6th May 1982

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career objective

Seeking a position to utilize my skill and abilities that offers

professional growth while being resourceful, innovative and flexible.

ACADEMIC QUALIFICATIONS

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. SAS BI & SAS ANALYTICS from SAS INDIA in 2012

. MPhil in Economics from Kerala University in 2006

. MA in Economics with specialization in Econometrics from Calicut

University in 2004

. BA in Economics from Calicut University in 2002

Technical skills

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. Software: SAS 9.2, SAS Enterprise Guide 4.2, SAS Information Map Studio

SAS OLAP Cube Studio, SAS Management Console, SAS

Visual BI (JMP)

SAS Web Report Studio, SAS Information Delivery Portal

SAS Add-In for MS-Office

SAS Enterprise Guide-ANOVA Regression & Logistic

Regression

Applied analytics & Predictive Modelling using SAS

Enterprise Miner 6.1

SPSS, Finacle 10, DP Secure Software,

MS Office, Excel

. Operating System: Microsoft Windows 98/XP/Vista, Windows 7

PROFESSIONAL EXPERIENCE

Assistant Manager : AXIS BANK LIMITED (Sep 2008- July 2011)

. Developed well-formatted MIS reporting system and kept senior management

posted.

. Responsible for Maintaining Cash management System while managing and

coordinating between the various functional departments

(operational/process controls), customer service department and the

clients itself. This also entails assisting & supporting the

administrative and marketing departments in order to maintain and build

business

. Meticulously implemented bank's plans and policies in all operational

areas in conformance to regulatory norms.

. Processing of NFO/IPO, PIS and Demat transactions

. Settlement of Clearing transactions

. Managing Foreign Exchange transactions and providing appropriate Forex

solutions to customers as per their requirement

Lecturer : I-Campus. IDC group of institutions (2007-2008)

Academic Projects:

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. Inflationary Trend in India - A Comparison of Pre-and Post-Liberalization

Period

> The aim of this project is to analyse trend of inflation during 1980-

2005 in terms of WPI & CPI and to examine the relationship between

money supply and price level in the Indian Economy. Simple Regression

Model has been used for analysing the relationship between money

supply and price level

. Customer Attitudes & Preferences towards Credit Cards

> The objectives of the study are to examine the growth of credit cards

in Kerala and to analyse the usage rate of credit cards. The analysis

is done by using Multivariate statistical techniques.

Languages Known: English, Hindi, Malayalam, and Tamil

Hobbies: Reading, Listening to Music, & Travelling

References: Available on Request[pic]

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