Customer Service Quality Assurance

RAYMOND STAN C I L

************@*****.***

ADMINISTRATIVE PROFESSIONAL

I am an Administrative Specialist who brings a solid reputation of providing significant contributions toward organizational proficiency, effectiveness and business essential services. Notable success supporting a broad range of corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. I Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. My strongest asset is the ability to be effective in utilizing resources, improving processes, increasing quality and reducing costs identifying redundancies and maximizing resources to streamline operations. Very strong at multitasking in a fast-paced environment where time and resources are limited.

PROFESSIONAL PROFILE

• Exceptional organizational, communication, analytical, and problem-solving skills with the capacity to work effectively with people at all levels of an organization.

• Exceptionally detailed, organized, and highly accurate business professional with a unique ability to successfully manage multiple projects simultaneously.

• Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds.

• Proven leadership skills, able to make sound decisions and accept increasing levels of responsibility.

• Reputation for displaying professionalism and high levels of integrity.

• Customer Relations Management: Advanced interpersonal and business communication skills with a remarkable ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Experienced in development and execution of initiatives that promote efficiency, organizational effectiveness and job satisfaction. Skilled facilitator, cross-functional team player, resource manager, and problem solver with demonstrated capabilities in performance management and organizational development.

• Office Administration: In-depth experience in performing various administrative procedures for managers and fellow staff, performing daily office tasks, and scheduling of appointments and deliveries. Familiar with all aspects of daily business operations including selecting, managing, and training staff, developing and managing budgets, establishing and monitoring productivity goals, and various other administrative duties.

• Key strengths include:

• Strategic Planning contributes to the overall success of projects by seeing the bigger picture and knowing how to break deliverables down into manageable tasks.

• Project Management skilled in setting priorities, establishing timelines, and finding solutions to issues before becoming problematic.

• Strong Communication Skills combines an approachable style that instills confidence in others to get the job done on schedule and on budget.

• Effective Team Leadership employs patience and perseverance, adapting to cultural differences and maximizing team contributions.

CORE COMPETENCIES

• Administrative Skills

• Customer Service

• Database Management

• Document Control

• Filing / Data Entry • Interdepartmental Coordination

• MS Office Suite/

• Quality Assurance / Quality Control

• Report and Document Preparation

Personal and Confidential

II Raymond Stancil – Continued

************@*****.***

PROFESSIONAL EXPERIENCE

Pricewaterhouse Coopers – Stamford, CT 2005 – Current

Administrative Assistant

• Provide standard and advanced administrative support to senior management. (Partners, Directors, Managers)

• Performs administrative duties such as typing, proofreading, digital scanning, filing, faxing and distributing correspondence

• Process time sheets and expense reports in a timely manner and verify correct charge codes.

• Track and receive shipments

• Makes travel arrangements for executive staff personnel.

• Maintains organized and accurate records, files and other confidential materials

• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors including travel arrangements (flight quotation, hotel booking & car rental).

• Assist the client and current assignees (Expats, repatriated and Foreign Nationals with daily administrative issues.

• Responsible for setting up and maintaining numerical, alphabetical and subject files.

• Retrieve and distribute various reports and documentation on a weekly basis.

• Creates, maintains, updates and reconciles spreadsheets to support program and analysis for senior management

• Billing reconciliation/distributes invoices for payment

• Maintains good relationship with clients, Support team activities, such as team building, team meeting, and help leader to build team morale.

Securitas – Stamford, CT 2002 – 2005

Security Officer

• Created employee and visitor badges daily.

• Monitored visitor arrivals and departures, coordinated with officers on patrol, and responded to routine and emergency situations for our clients.

• Monitored CCTV, access control, fire detection and intrusion detection systems.

• Compiled data and information used to prepare various force protection production reports.

• Conducted security screenings of the grounds, facilities and personnel to prevent violence, or infraction of rules.

Kinko’s – Philadelphia, PA 2000 – 2002

Production Coordinator Associate

• Set up and produced single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities

• Took customer orders, giving pricing information, performed consultative selling to customers, and explained the benefits of digital printing technology to customers

• operated the Point of Sale terminal (POS), handled money and makes change

• Produced work in accordance to pre-established priorities of customer projects

Personal and Confidential

Raymond Stancil – *********************@*****.***

Standard Print –Bridgeport, CT 1995 – 2000

Bindery Pressman Supervisor

• Operated Forklift 6000 lbs, Warehouse duties, inventory control, Shipping & Receiving.

• Ran reports to verify incoming and outgoing materials. Performed other duties as assigned.

• Stored material in specific warehouse areas, palletizing, or breaking-down as appropriate.

• Placed stock in primary locations, ensuring that like items are placed together by checking documents,

labels, bay tags, and markings.

• Conducted inventory activities to include identifying discrepancies and restocking items.

Completed appropriate paperwork and filed in established file system.

EDUCATION

Associates of Science in Visual Communications Gibbs College of Design – Norwalk, CT

Microsoft Office Specialist Certification

Personal and Confidential

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