Customer Service Technician

PROFILE

Over ** years of experience in the telecommunications sector, which includes knowledge of fiber optic/copper cable infrastructure (installing, repairing, splicing, and closing cable), performing service repairs, and exercising excellent customer service skills.

PROFESSIONAL EXPERIENCE

Security Guard, [Contemporary Services Corporation, July 2009-Present,

SDC Security, August 2011-Present]

• Check event patrons’ tickets upon entering venue.

• Assist event patrons with seating and other needs.

• Enforce rules of venue to properly manage crowds.

• Protect and secure assets of facilities

Field Technician/Warehouse Associate, [LEPS Utility Services/Contractor for Georgia Power Company, November 2007-August 2008]

• Scanned and replaced obsolete power meters with new digital meters on residential and commercial sites.

• Conducted meter-reading activities.

• Repaired defective meters.

• Conducted inventory of power meters located in company warehouse and prepare meters for shipping.

• Maintained daily log of power meters replaced.

• Performed warehouse duties such as stocking/pulling equipment and parts.

Cable Technician [Contractor for Comcast Cable, (Vitel Communications, Comtrac, and TriWire), August 2006-November 2007]

• Conducted installation, maintenance, repair and disconnection of cable, telephone, modem, and high-speed Internet services. Also installed DSL. Experience with CAT5 and CAT 6.

• Investigated and conducted troubleshooting of service complaints.

• Maintained daily log of work performed.

• Collected and safeguarded Cash on Delivery (COD) funds.

• Conducted wall fishing.

• Placed cable.

• Trained new employees as necessary.

Telephone Technician, [Ultra Telecom, Inc. Norcross, Georgia, June 2004-July 2006]

• Conducted installation, maintenance, repair, and disconnection of pay telephones.

• Conducted testing procedures to ensure telephones were operational.

• Programmed telephones by inserting codes to ensure functionality of service lines.

• Spliced, repaired, and sealed cable.

• Collected coin boxes and safeguarded cash.

• Performed warehouse duties such as stocking/pulling equipment and parts.

Facility Technician, [BellSouth, Atlanta, Georgia, March 1995-June 2002]

• Reviewed and interpreted work orders, circuit diagrams according to standard practices.

• Conducted placing, splicing, provisioning, and repairing of cable in a routine manner.

• Located telephone and power cables. Installed, activated, and tested DSL, POTS, and CAT.

• Reviewed and analyzed complex schematic drawings to determine work to be done and sequence of tasks.

• Acquired knowledge of concepts of plait drawings, blueprints, and T1.

• Worked with hot metal, tools, digital loop carrier equipment, fiber optic cables, air pressure monitoring systems and associated equipment, color-coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. Worked with low-voltage cable.

• Spliced cables in aerial, underground, buried, submarine and building configurations, both multiple conductor cable, coaxial cable and fiber optic cable. Performed testing, terminating and trouble-shooting for copper cable, as well as terminated and tested fiber optics; performed grounding and bonding.

• Identified conductors in adjoining cable sections, according to diagrams and specifications by means of test signal identified wires or fiber optic test equipment. Trained new employees.

Outside Plant Technician, [BellSouth, Atlanta, Georgia, April 1989-March 1995]

• Conducted placing, splicing, provisioning, and repairing of cable in a routine manner.

• Spliced/repaired cables in aerial, underground, buried, submarine and building configurations, both multiple conductor cable, coaxial cable and fiber optic cable.

• Interfaced with customers on construction installation and repair work.

• Pulled telephone cable underground and in manholes. Spliced and terminated and tested cable. Installed terminating blocks. Developed telecommunications wiring color-code competency.

LICENSURE/SKILLS/OTHER: Commercial Drivers License (CDL-Class A); Aerial lift and Bucket truck operation; Low voltage cable experience; Ditch Witch; OSHA driving and safety classes; Have own standard tools and reliable transportation; Willingness to work overtime. Ability to work in all weather conditions.

EDUCATION: Communication Arts Major, Completed three years at the New York Institute of Technology, Long

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