HIGHLIGHTS OF EXPERIENCE

• Innovative and hard working with strong interpersonal skills.

• Handle multiple projects simultaneously under tight deadlines.

• Many years of successful experience in direct sales.

• Success in working with vendors to procure products.

• Gained promotions through strong leadership and exceptional job performance.

• Proven effectiveness in project management and teamwork.

• Ability to remain calm and effective under stressful conditions.

PROJECT MANAGEMENT

• Responsible for forecasting budgets, soliciting bids, and evaluating vendors.

• Maintain vendor-side of national procurement contracts.

• Managed national direct marketing campaigns from development, execution and follow-up analysis.

• Assure objective attainment of all projects with close attention to needs and budgetary constraints.

• Maintain regular contact with vendors to keep abreast of new product developments.

SALES

• Respond to incoming calls from all areas of hardware and software procurement needs.

• Evaluate and negotiate pricing conditions from vendors.

• Research requested product information and availability.

• Work closely with hardware and software vendors in a value-added reseller environment.

CUSTOMER SERVICE

• Research inquiries for all hardware and software purchases.

• Trained customer service representatives on direct marketing campaign related procedures.

• Resolve and rectified delivery problems.

• Oversee and maintain quality assurance and resolve client issues.

OPERATIONS

• Developed structure, procedures, and policies for start up company.

• Process control and development.

• Inside Sales Manager

• Trained and directed staff of 100+ employees.

• Audit and assist with accounts payable and receivable.

• Developed and assisted with Human Resources department which included development of employee and company handbook.

• Developed reporting procedures for hardware rebates.

BOOKKEEPER

• Created accounting practices with a start-up company.

• Managed accounts receivable, accounts payable and payroll.

• Established credit accounts with various vendors.

• Set-up and maintained QuickBooks accounting software for new company.

• Key liaison with outside CPA.

EMPLOYMENT HISTORY

Private Investigator Freligh Investigations 2/07 - Present

Direct Sales Self-employed 2/03 – 02/07

Accountant/Bookkeeper Lanwerx, Inc. 2/02 – 10/04

Director of Operations Denali Advanced Integration 10/99 – 2/03

Sales Associate GE Capital ITS 2/96-10/99

Project Manager IBM Corporation 8/95 - 11/95

Marketing Specialist IBM Corporation 10/94 - 8/95

Operations Agent Southwest Airlines 4/94 - 10/94

Customer Service Supervisor Morris Air 9/93-4/94

Customer Service Representative Morris Air 7/93-9/93

EDUCATION

Aviation Administration, San Jose State University, San Jose, CA

Course work focused on business and technical aspects of aviation.

COMPUTER EXPERIENCE

Microsoft Office applications

SAP

ACT

QuickBooks

Quicken

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