Ram Rattan

* ******** *****, ********* ****, VIC. 3116

040*******; (03) 9726 8560

c65ux7@r.postjobfree.com

Objective: Looking for a customer service job with my extensive customer service skills developed from my Cert II in Business and Customer Contact course concurrent with call centre work experience at Aegis Aspire Sept. Oct. 2012, IT Jobs as well as from my 8 years of school teaching jobs such as:

• Handling difficult customers’ complaints effectively and efficiently

• Conflict resolution

• Excellent organizational skills

• Highly developed negotiation skills

• Excellent communication skills so as to quickly build a rapport with any customer

Personality

• Enjoy talking to people

• They always compliment on my helpfulness

• Always have a ‘Can do Attitude’

Communication: Bilingual in English and Hindi (verbal and written).

Professional Experience

My professional experience covers a wide variety of teaching opportunities in both Fiji and Australia including emergency teaching, private tutoring and volunteer teaching. This has also involved Math’s coordination positions, exam marker (Fiji), and manager of Australian Math’s Competition in Fiji.

I have also taught IT subjects at Swinburne Tafe during winter and 2nd semester 2010 as a casual teacher.

Casual Relief Teaching

I took private tuition in Math’s and Science to a large number of students. Also taught as a casual relief teacher in the following schools:

Monbulk Secondary College (2012 Terms 2 &3), Kew High School, East Kew (2001), Lilydale West & Hallam Primary School (2000),

Brentwood & South Oakleigh Secondary College (1998-1999)

Volunteer Teacher/Maths Coordinator 1993

Richmond Secondary College:

Math’s Yr 7-10

Secondary teacher/Head of Maths and Physics Dept.

Ministry of Education 1998-1992

Math’s Yr9-11, PhysicsYr11-13, Pre-Uni. Physics Practical, Chemistry Yr11-12, DOS Word Pro Spread sheeting Y9-10

Responsibilities:

• Physics & Computer Laboratories

• Organization of the Department

• Fundraising

• Sport-Soccer Team, Athletics & Hockey

• Curriculum Development for Fiji School Leaving Certificate (Yr. 11 Standard)

4. Replacement Teacher (Fiji Islands)

Jan 86-Dec 87 : Secondary Schools in Fiji; Subjects: Physics, Chemistry and Biology

IT Relevant Work Experience

Date: April – May 2008

Company: Tecsys Recruitment

Job Title: Dell Engineer.

Responsibilities: PC/Notebook build & deployment, provided training and helpdesk for all staff at Orica/Deluxe Clayton

Date: July - November 2006

Companies & Caulfield Junior College, Gladstone Park Secondary College, CDM & Care Force Community Church

Job Titles: XP Rollout & W2003 Server & XP Professional building; Junior Technician (Casual); Help Desk; Service Desk; Assistant Network Administrator; Family and Friends (2000 – Current), Technical Support

Responsibilities/skills:

• Provide helpdesk services

• Troubleshooting and fixing Hardware and Software issues(Notebooks/Desktops)

• Troubleshooting Network problems

• Helping with updating and upgrading software

• Troubleshooting internet issues and configurations

• Strong record keeping

• Replacing Printer toners and troubleshooting printer problems

Date: 2010 April – End of Year

Job Title: Taught IT Certifications

Company: Swinburne University

Telecommunication Work Experience

Date: March, 2007 – March 2008

Company: Julia Ross (Telstra).

Job Title: Product Connect Operator

Responsibilities: Connect/disconnect: Telephone Lines, Broadband, Easy call Facilities, Number- Redirections, Line-Hunt Groups, Message banks, changing LI’s and many more.

- Used a number of Software during the year;

- Have gained lots of experience with the following software,

CAM, AXE, CAM S12, XDM, AUTOCAT, AIMS, START, NPAMS, AXIS, SULTAN TESTING, MESSAGE BANK PLATFORM, AUA, SASAF.

Education

Date: 2012

Course: Certificate II in Customer Contact and Business Skills

Institute: Aegis, Melbourne

Date: 2012

Course: Professional Development in Primary Mathematics

Institute: ANZUK Teaching Services, Melbourne.

Date: 2009

Course: Cert IV in workplace Training and Assessment (TAA40104)

Institute: Selmer Education; Melbourne

Date: 2005- 2006

Course: IT Certifications (Express IT)

Institute: Excom

Education

2005 A+ Service Technician Certification

2005 2151 (Networking Essentials for Windows 2000)

2005 2152 (Microsoft Windows 2000 Network Administrator: MCP)

2005 PC Helpdesk

2005 Novel Netware6.5 Network Administrator

1995 Graduate Certificate in Education for Professional development {Victorian Institute of Technology}

1987 Bachelor of Science degree concurrent with Graduate Certificate of Education.{ The University of the South Pacific}: Majors: Mathematics and Physics; Minors: Biology and Chemistry Education

Personal Statement

I am passionate about customer service and look forward to helping people.

Key Strengths

o Enthusiastic teacher and learner

o Ability to teach young people computing skills, science and math’s concepts and problem solving

o Ability to develop and maintain supportive relationships

o Team Player

o Patience

o LOTE experience (able to teach Hindi)

o Sports enthusiast, participant and coach (soccer)

o Love of music and song and happy to teach (in particular, Indian music)

Key Achievements

o Curriculum Development for Year 11 (Fiji)

o Organization of Math’s/Science exhibitions (Fiji)

o Marker of Year 10 National Exam Mathematics Paper

o Head of Math’s and Physics Department

o Volunteer teaching demanding creativity and flexibility (Richmond Secondary College)

Technical Skills

Computer: MS Office Suite Windows Networking

Windows 95-Win7, Novell Netware troubleshooting

E-mail/Internet Troubleshooting of internet, broadband, printers, CD/DVDROM: recovery of data from dead hard drives’ issues

Technical Skills

TECHNICAL SUMMARY

Windows XP

(excellent) Office 97-2010 Professional Applications

(very good)

Windows 2000

(excellent) Microsoft Internet Explorer & Netscape

(very good)

Windows 98

(excellent) PC – Build, diagnose and repair

(excellent)

Novell NetWare 6.5

(very good) DOS

(very good)

Outlook

(excellent) Local Area Networks (LAN) – specification, design, implementation & administration

(very good)

Hobbies and Interests: Movies, Computer games, Chess, New Technology

Sport: Football, Tennis, Cricket (training partner for my son), School Soccer coach, Referee and Linesman in Fiji

Referees: Available upon request.

Contact this candidate