Customer Service Quality Assurance
Resume:
Julie L. Rueckheim
Permanent Address: P.O. Box 1881 Truckee, Ca. 96160
************@*****.***
EDUCATION
San Diego Mesa College, San Diego, California, 2012
GIS- Geographical Information Systems, Professional Certificate (In progress)
Maritime Institute of Point Loma, California, 2010
Completed/passed USCG OUPV/100 Ton Captain (MARITM-281) exam & Auxiliary Sailing exam (MARITM-45)(June 6-17 2011)
Licensed Marine Captain up to 50 ton vessel (Inland only) & hold TWIC security clearance
University of Santa Barbara, Santa Barbara, California, 2007
Bachelor of Science in Hydrological Sciences with a concentration in Geography
Degree Description: Environmental consulting and planning, water quality analysis, aquatic resource management, aquatic life influences/biology, soil science, river analysis, and waste water treatment (UCSB, 2007).
Activities: Completed required soil field experience/training in the Mojave desert and Eastern Sierras, UCSB competitive waterski team, coed intramural soccer, and campus parking service/security employee .
EXPERIENCE
Tahoe Resource Conservation District, Truckee, Ca. July 2012-September 2012
Watercraft Inspector/Data entry clerk
•Perform watercraft inspections and decontamination;
•Identify invasive aquatic organisms, educate public about invasive species, explain prevention techniques and compliance methods;
•Collect boater surveys/new data and data entry into the District’s database, report and monitor reservoir and lake conditions, and volunteer as public informer of lake conditions and park regulations.
Truckee River Watershed Council, Truckee, Ca. June 2012-present
Invasive Weed Control Volunteer
•Assist in weed pull and removal of Musk Thistle and Yellow Starthistle along the the Truckee River and Watershed boundaries.
•Participate in removal of invasive Eurasian Water Milfoil from local waterways.
Donner Lake Marina, Truckee, Ca. Summer 2004-present
Boating Operator, Manager & Attendant
•Customer service, answered phones, operated: I/O boats, pontoon boats, fishing boats, Seadoos, and non-motorized boats;
•Manage work schedule for fellow employees, manage fund settlements and daily profits;
•Scheduled appointments, informed customerspublic of Donner Lake boating regulations and city ordinances;
•Performed boat maintenance on motorized and non-motorized equipment.
Seaforth Boat Rentals San Diego, Ca. May 2012-June 2012
Dock Attendant
•Greet guests, customer service, inform clients of lake rules and safe boating operation;
•Perform routine maintenance/cleaning/repairs on boats and additional equipment, operate: sailboats, jet skis, skiffs, ski boats, center console.
San Diego CoastKeeper.org January 2012-June 2012
Boat Captain & Water Quality Volunteer
•Boat captain during San Diego Bay clean-ups;
•Collect water samples for lab analysis, data collection, and bioaccumulation observations from inland watersheds within San Diego county.
Birch Aquarium at Scripps, La Jolla, Ca. November 2011-June 2012
Ty Warner Sea Center, Santa Barbara, Ca. Summer 2006
Interpreter/Sea Crew Member Volunteer
•Educate visitors about California's: coast line, pelagic marine life, handled aquatic life, interpreter of wildlife exhibits, importance of Scripps research/involvement, demonstrate use of research equipment, and basic scientific practices for collecting oceanic data.
Clear Capital Inc, Truckee, Ca. December 2009-June 2011
Quality Assurance Analyst/Vendor Service Representative
•Analyze and review Broker Price Opinion (BPOs) & Appraisals, customer service, utilize research techniques within archived/new data sources, reinforce integrity of licensing agreements, terms of use agreements, and privacy policies for all clients;
•Counsel Real Estate Brokers & Appraisers on how to adhere to client interests and requests.
•Instruction/training aid to new employees, cold call national Real Estate companies, manage Client and Broker deadlines, negotiate contract terms and Broker/Appraiser compensation, and purpose new product development to increase efficiency, integrate more efficient techniques for processing and sharing data;
•Proficient use with Microsoft office programs (Excel, Word, & Power Point), use of database programs and internal software, and frequent/daily use of Google.com office applications.
Silvertip Construction & Landscaping, Truckee, Ca. August 2009-June 2011
Assistant/Contractor
•Installed irrigation drip and sprinkler systems for residential and commercial locations, general vegetation maintenance, plant vegetation, and maintain defensible space;
•Evaluate and follow landscape blue prints, drive dump trucks to pick-up and transport equipment to job sites;
•Irrigation experience within construction of new housing and commercial developments.
INTERESTS & SKILLS
•First Responder/CPR/AED/Lifeguard recertification (American Red Cross) completed February 2011
•Extra curricular activities Finished 3 Marathons/4 Half-Marathons, waterski/wakeboarding club member (UCSB), recreational Soccer, PADI scuba certified, hiking/backcountry skiing, fishing, hunting/gun safety certified, and boating experience (6 working years + 12 recreational).
•Avalanche Safety certification level I & II: Sierra College (December 2009-May 2011)
•Intermediate level Spanish speaking.
•Typing 45 WPM, SQL user, self taught ArcHydro (GIS applications).
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