Service Manager, coordinator, Supervisor

CURRICULUM-VITAE

J. VIJAYAKUMAR

Mail Id: ***************@*****.***

Hand Phone +91-978*******

Home +91-978*******

OBJECTIVE:

To obtain a challenging position in Automobile or related Industry where my capabilities and experience can be used to the best of my efforts and where I can make real contribution to my employers success.

TECHNICAL SKILLS :

Especially having hands in experience on CATERPILLAR, L & T KOMAT’SU, TEREX O & K and BUCYRUS Earth Moving Equipments:

EQUIPMENTS MODELS WORKED:

Dumpers, Loaders, Backhoe Loaders, Excavators, Dozers. Motor Graders, Shovels (4 to 35 cubic meter capacity)

SUB-ASSEMBLIES:

Engines Models - Up to 918 Horse Power

Transmissions Models - CLBT-754 AUTOMATIC HYDRAULIC

TRANSMISSION.

TT-2221 HYDRAULIC TRANSMISSION

CAT Transmissions.

Torque Converters - CAT Torque Converter.

Electrical - CAT Electrical systems.

All other Sub Assemblies of the equipments.

Capable of handled jobs like,

1. Work in Product Support, Upgrade Customer Satisfaction, Marketing Equipment Parts sales, Trouble-shooting problems, Technical Reports, Attend to Customer Products, Field Service, Technical jobs, Safety at machine site, Training of Technical Staff, Repair & Maintenance of machines etc.

2. Assemble and Disassemble Engines, Transmissions, Torque Convertor, Differential and all sub components.

3. Service Warranty and Failure analysis of the components.

4. All types of preventive maintenance.

5. All types of Break downs and trouble shootings.

6. Minor and Major overhauls of total equipment.

JOB DESCRIPTION:

Product Support Specialist in Bucyrus India Private Ltd from Nov 2009 onwards, placed at Chennai. I’m a part of the Service Department under Global Channel Support Team of Bucyrus, Coordinating dealer (Voltas) in India and providing Regional Support (All over India) to Factor and directly reporting to Director in India and Germany parallely.

Responsibility and Focus:

Mapping the dealer requirements and collecting information’s about competitor performance in the markets.

• Find out the Market strategy and the same to be informing to factory regarding the market price and strategy and planning to meet the customer to build up our Market and providing customer satisfaction.

• Handling cross functional teams.

• Updating database of various customers and generating periodic reports.

• Minimized Customer complaints. Investigate the root cause of failures.

• Minimized warranty ratio and ensured faster job processing.

• Data assessing in order to identify and record Problem Records, or related incidents to existing problems or known errors.

• Frequently visit the customer’s sites and knowing the market scenario and tracking the competitor’s activities and managing the Customer complaint.

• Analysis the markets and find out the needs of the customer requirements and maintaining the customer satisfaction

• Research and develop information from field by interacting & communicating with the worldwide dealer network, process partners at various business units including manufacturing plants and Engineering Design centers.

• Analyzing and categorizing the information as a Subject Matter Expert, quick decision making and cater it to the customers & dealers for resolving the product service problems.

• Create an impact of the key goals including customer satisfaction, continuous improvement, efficiency, cost savings, process quality etc.

• Being a trained 6 Sigma Green Belt, participating in 6 sigma projects and team’s Succession planning process.

• Building customer relations and business development by assessing the market needs.

• Plan, Execute and Monitor entire service, sales and customer support activities.

• Track, maintain, record and manage dealership performance.

• Monitoring of effectiveness & efficiency of dealers sales efforts Warranty administration and support including reporting, analyzing, identifying, rectifying, documenting, claiming and tracking.

• Organizing & Conducting service seminars and techno-commercial trainings involving product, application, service, installation & commissioning.

• Managing & mentoring a team of field service engineers and technicians at dealership and there by emphasis on developing their skills.

• Tracking & Compiling Data for Monthly Reports on Sales figures, Stocks Position from Sales team

• Technical interface between dealership and Principle Company in Service & Product Support issues.

• Trouble shooting, Failure analysis, Overhauling, Replacement, Installation and Commissioning of Equipments.

ACHIEVEMENTS:

1. Handled Annual Maintenance Contract (AMC) of CATERPILLAR Machines and Engines from December 2004 to March 2006.

2. Got ‘A’ grade in Pro/Engineer tool examination in CADDAM Technologies.

3. Got Performance Reward for good Service and Parts Sales in the Year 2005 – 2006 and 2006 - 2007.

4. Got Performance Satisfactory Certificate from the Customer for the fitment of Automatic Retarder Brake System (ARC). Second person has been fitted this in the site in India.

EDUCATION:

Bachelor of Automobile Engineering in Madras University (With Aggregate of 80%).

Master of Business Administration (Marketing) in Alagappa University (First Class).

PROJECTS:

Projects “REMOTE MOUNTING OF OIL FILTER (ON HINO ENGINE - Soil compactor Machine)” done at Ashok Leyland in IDEAS – 9 design Tool.

TRAINING:

Six Sigma Green Belt Trained.

CPS (CATERPILLAR Production System) Yellow Belt Certified.

At HINDUSTAN MOTORS EARTHMOVING EQUIPMENT

DIVISION (H.M.E.E.D) now CATERPILLAR INDIA PRIVATE LTD Tiruvallur, Tamilnadu.

At H.P.L .Hosur, CAT Engine assembling section (Heavy Engines).

At Nagpur, GMMCO (Workshop) Transmission assembling section.

AT CCPL Bangalore, Engine systems section

AT CIPL Chennai, about 777D / 773D Dumpers (85, 100 Ton / 50 Ton Dumpers).

CATERPILLAR ENGINEERING DESIGN CENTRE, Technical Writing Training

WORK EXPERIENCE: 7.0 YEARS

Worked as a Service Engineer –Customer Support from 1st of June 2004 to

August 2007 from M/s.GMMCO Ltd., Secunderabad and Chennai.

1). From June 2004 to December 2004 attended various private customers under GMMCO Hospet region area.

2). From December 2004 to March 2007 attend various machines of M/S NMDC BAILADILLA. Under GMMCO bailadilla branch office (Chhattisgarh).

3). From April 2007 to August 2007 handled Service, sales and Warranty Administration in GMMCO LTD. at Chennai region.

4). From September 2007 to December 2007 Handled Service and Sales and Warranty Administration in LARSON AND TOUBRO LIMITED at Madurai.

5). From Dec 2007 to Nov 2009 in CATERPILAR INDIA PRIVATE LIMITED in Chennai as a Technical Service Information Engineer in Marketing and Product Support Division.

6). Currently working in Bucyrus India Private Limited as a Product Support Specialist and taking care of all over India, providing Service Support and Handling Dealer Management in India.

COMPANY PROFILES:

1. M/s.GMMCO Ltd., is sister concern of M/s HINDUSTAN MOTORS LTD., a C.K.Birla Group, and is dealer for CATERPILLAR in India. Its range of products is Earth moving equipments, Gen-sets, Rig Engines, marine engines, Locomotives etc., It deals with earth

moving equipments which are used in coal India Ltd, Cement factories, NMDC etc. and major number of private customers CATERPILLAR DIESEL ENGINES are used in Gen sets, marines, Locomotive, Petroleum, Rig Engines etc.,

2. LARSON AND TOUBRO LIMITED, its range of products is Earth Moving Equipments. It deals with earth moving equipments which are used in coal India Ltd., Cement factories and major number of private customers.

3. CATERPILLAR INDIA PRIVATE LIMITED, Its range of products are Earth moving equipments, Gen-sets, Rig Engines, marine engines, Locomotives etc., It deals with earth moving equipments which are used in coal India Ltd, Cement factories, NMDC etc. and major number of private customers CATERPILLAR DIESEL ENGINES are used in Gen sets, marines, Locomotive, Petroleum, Rig Engines etc.,

4. Bucyrus India Pvt. Ltd, its range of products is Earth Moving Equipments. It deals with earth moving equipments which are used in coal India Ltd., Cement factories, Iron ores and major number of private customers. Products manufacturing like Drills, Draglines, Shovels and Excavators, Trucks, Highwall Miner, Longwall Mining, Belt system and Room & Pillar mining.

SOFTWARE SKILLS:

Ms-Office: Ms-word, Ms-excel, Power point, CATERPILLAR – DBS System (Dealer Business SYSTEM) and SAP, High Velocity Caterpillar (HVC),SGML Tagging, Caterpillar Service Information System (SIS).

DESIGN TOOLS KNOWN : Pro/E, Idea-9, CAD, CAM, Canvas, Vismocup

PERSONAL DETAILS:

Date of Birth : 29th August 1982.

Father’s Name : E. Jayapathy.

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi, Tamil, and Telugu.

Passport no. : F3925108.

Present Location : Chennai.

I here by declare that the information provided above is true to the best

of my knowledge and belief.

Place: Chennai (J. VIJAYAKUMAR)

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