Customer Service Manager
Resume:
* * * * ******* SOUTH DRIVE
PHONE 2 1 5 - 4 1 0 - 2 5 9 5 • E-MAI L PRABUJOCE@HOTMAI L .COM
P R A B U V E N K A T E S H
PROFESSIONAL OBJECTIVE
Driven, goal-oriented team player eager to apply my customer service and project
management skills along with my professional experience towards launching a
successful career with a progressive company that rewards initiative and superior
performance with long-term opportunities for personal growth.
SUMMARY OF QUALIFICATIONS
Excellent oral and written communication skills.
Strong customer service skills.
Management experience as a team leader in a multi-cultural setting (UK).
Extensive knowledge in computer programming and systems management.
Detail-oriented multi-tasked with strong organizational skills.
Able to work and maintain relations with staff and clients on all levels.
Attentive to details and ability to maintain meticulous records of all projects.
EDUCATION
PG, International Business
September 2003 – July 2005 University of Luton Luton, UK
ACSE, Advanced Certificate in Software Engineering
January 2002 – December 2002 IBM Global Services Madurai, India
BE, Computer Science
April 1997 – April 2001 Sethu Institute of Technology (SIT) Madurai, India
PROFESSIONAL EXPERIENCE
ACS – Bangalore, India 2009-2009
System Analyst-Technician
Customer Service focused for US based customers
Problem Resolution for any and all IT or computer related issue
Call Management
Project Management for OutSourcing Activities
Forma Castle – Madurai, India 2006-2009
Marketing Officer
Supervised Sales Representative Activities
Maintenance of Profit and Loss
Conducted Customer Surveys in order to sell more product effectively
Responsible for Advertising and Brand Management
Gala Bingo – Luton, UK 2005-2006
Team Leader
Customer Service within a large entertainment venue
Supervised a staff of 5 employees
Managed Front Desk interaction with clients
Responsible for opening and/or closing the facility
Corals – Luton, UK 2003-2004
Deputy Manager
Customer Service for clients in a gaming facility
Began as a cashier and was promoted to a Deputy Manager within 4 months
Responsible for Accounting Duties
Responsible for opening and/or closing the facility
VOLUNTEER EXPERIENCE
Volunteered with Oxfam for 2 months in the Burrypark, Luton area in the UK. In
this position, I did charity service to those in need. I did this work during my
holidays.
Also volunteered in the local Madurai, India area with a few different orphanage
homes.
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