Customer Service Sales

*********@*****.***

786-***-**** ***** Hammocks Blvd Apt.711

Miami, Fl 33196

Ashley Lopez

Objective I believe that I am able to break any barriers in my way to be successful as well as helping the company achieve success by providing my best performance.

Skills Computer Literate: Microsoft Word, Excel, and e-mail and internet

Filing, Scanning, Copying ( Clerical work)

Typing Speed is 60 wpm

Retail sales and customer service, cash register operation, general office support including organizing and filing

Ability to multi-task

Problem Solver

Good people skills and positive interaction with co-workers

Responsible, reliable and punctual

Bilingual: Spanish and English

Ability to establish trusting relationships

Excellent listening skills

Clean & Organized

Education 09/2011- Present Miami-Dade College Miami, Florida

Nursing

11/2009- 01/2010 Christian Academy Miami, Florida

High school Diploma

Experience 06/2009 – 03/2012 Teleboro Inc. / Metro PCS Miami, Florida

Sales Associate, Customer service

Responsible for the inside sales to new and current customers, Create a very positive sales/buying experience for the customer, Identify customer’s needs and provide information about the benefits of our service that can meet those needs. Being able to troubleshoot customer service questions to help resolve all customer problems/concerns. Accepting payments on customer accounts and doing exchanges/upgrades correctly. Ensure the store is clean and presentable. Open files for sales/service orders and all store documentation, and provide clerical support. Receive and make phone calls for business purposes. Prepared mail and dropped it off Receive and make phone calls for business purposes.

04/2012-Present Metro Movil LLC/ Metro PCS Miami, Florida

Sales Associate, Customer service

Handles incoming calls or inquiries from prospective customers or clients, Assists customers effectively by solving customer disputes. Provides customer additional information or explains services, Discusses products offered and ensures customer satisfaction Completes supporting paperwork and data entry as required. Accepting payments on customer accounts and doing exchanges/upgrades correctly. Balancing/reconciliation of cash drawer to meet company standards. Perform customer services activities, as required. Create a very positive sales/buying experience for the customer.

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