PROFESSIONAL OBJECTIVE

I seek a position of a Project Manager/Coordinator/ Business Systems Analyst in enthusiastic, collaborative and stimulating work environment

Highlights of Qualifications:

Industry Experience –

IT within Freight, Financial, Accounts Receivable, Paper/Electronic Invoicing and Collections IT systems.

IT within Sports Apparel and Footwear eCommerce/B2B Web Based Solutions.

CRM and Communications (Siebel Campaigns)

Skills Summary: 11 years (combined) of Agile and Waterfall Project Management/Coordination, Lean Coordination, Business Systems Analysis and Programming hands-on experience within globally operated, as well as local US and European 100-500 Fortune Companies:

Management and Coordination of simultaneously ongoing medium size (up to 1000 hrs) IT Projects from initiation to implementation and operation turn-over/support. Coordination of System Enhancement and Defect Repair within Logistics/freight Financial IT Systems (Accounts Receivable, eBilling, Electronic and Paper Invoicing) as well as Commercial Apparel and Footwear eCommerce/B2B Web Based applications.

Business - IT Process Creation: Created IT Management and Business Prioritization processes workflow as well as project/enhancements Release framework. Created and implemented comprehensive Prioritization and Project Management Information Systems (SharePoint) from scratch. Participated in various task force related initiatives. Part-took in leading of company’s IT infrastructure support transition to outsourced company (HP).

Business Systems Analysis: Elicited and analyzed business needs and supporting IT systems requirements. Worked closely with business clients/stakeholders. Created Use Cases, Story Boards (UIDDs), Functional and Technical Specifications. Assisted in Benefit-Cost analysis, performed calculation of payback periods, performed cause and effect analysis.

Business Support Operations served as SME of Nike.net Web Retailer Portal applications suite, providing Production Support and Enhancement by triaging, prioritizing and correcting application defects. Provided functional and technical solutions to business clients. Conducted management of planning, scheduling and implementation of Code Releases, using Agile PM methodology practices.

Quality Assurance and Quality Control: Unit/Regressions testing coordination/execution on both large implementation projects, Monthly code Releases, ongoing operational code fixes/work-around’s

Risk Management: Performed Project quantitative and qualitative risk analysis. Created Risk management plans, risk registers.

Technology/programming:

IBM Mainframe, Web Content Management - Vignette 7.2; Siebel AFS 6 & 7, EAI, EIM), SAP AFS SD module (IDOCs); Egate, Oralce 10g SQL, PL/SQL, Autosys).

Advanced user of: MS Suit: SharePoint, MS Excel, MS Access, MS Project, , SQLServer, Oracle (Toad, SQL Navigator), Primavera – Project Management system

Soft Skills:

• Very detail oriented

• Strong ability to multi –task

• Excellent verbal and written communication skills, decision making, strategic visioning, creative thinking, facilitation, negotiation, relationship and trust building, collaboration skills

• Self started, able to work independently, as well as part of the team.

• Accustomed and enjoying working in fast paced environments

• Fast and eager learner of new technologies, processes and procedures, adobt quickly in new work environments

Work History and Experience:

07/09 - present

8/05 – 11/08

Sr. Applications Team Coordinator, Con-Way Freight LTL IT, Portland Oregon.

Coordinate development, application support and maintenance activities of various Financial systems (Accounts Receivable, Bill Entry, Paper and Electronic Invoice generation and printing, Collections) using Lean principles (LSS, Lean Kaizens), Combination of Agile as well as Waterfall project management methodology.

Performed a role of Lean Coordinator on the team

Work closely with Business Application Owners/stakeholders.

Manage project/support team consisting of 6 engineers/business analysts on small to medium size Projects, as well as ongoing operations support activities and application versioning upgrades.

Created and implemented working Application Team Management process model, as well as the supporting application and functionality (SharePoint Site) aligned with departmental and business needs, as well as Agile project management principles. Designed and build a system of records (SharePoint) for keeping track of project information system and change process, but not limited to: applications functionality change requests, quality assurance and controls baselines and check-points; Business Prioritization enablement, Project release management.

Participate in Prioritization, as well as T tactical project selection process and prioritization of projects. Analyze user requirement for smaller application enhancements, performed benefit-cost analysis and calculated payback period prior to presenting enhancement requests to the business process owners

Manage projects, including assisting in business case and charter creation, initiating, planning, executing, monitoring and controlling, closing, reporting and post implementation support activities. Created WBS and activity diagrams in order to calculate the project duration, stuffing, as well as required budget.

Oversee and coordinate IT business system’s maintenance and support. Coordinate application version upgrades.

Directed and managed GetPaid application software (SunGuard vendor package-collections system) upgrade project implementation.

Coordinated departmental transition of IT Infrastructure support outsourcing process to a global vendor Hewlett Packard by contributing in customization of HP Support processes, following through on Go Live activities, assisting and educating fellow Con-Way engineers in understanding and following HP processes and procedures. Created and published usable training materials customized for the department needs

Assist and mentor Business Analysts and Developers in following project departmental guidelines, processes and procedures to ensure deadlines are met with highest quality and within planned and approved budgets and application development, support, and maintenance activities and practices.

Adopted working Agile project management methodology within the realm of small project duration timelines (iterations, stand-up meetings, crystal ball project progress wall, pair programming, and more).

Built excellent working relationships with departmental business product/application owners, clients, PMO and other Con-Way departments and flows.

Sr. Business Systems Analyst, Global Information Technology

Nike Inc. Portland OR

Nike European Operations BV, Hilversum, The Netherlands

Nike.net Customer Support Operations Process Coordination and Execution:

Carried out intake, triage and prioritization of Critical Support issues resolution with business stakeholders and technical staff and, analyzed and mitigated risks, coordinated technical staff involvement levels

Conducted a role of Release Coordinator for Production Support Agile Monthly Code Releases working. Created release management plans..

Designed/modeled and implemented a System and Daily Reconciliation Processes for tracking and reconciling Nike.net and Siebel placed Sales Orders flow into SAP (main ERP system) Carried out daily reconciliation, tracking system errors, resulting in millions of dollars saving savings for the Nike Inc.

Developed processes to validate system benchmarks, such as Sales Order submission - Order Confirmation turn-around timelines using Oracle SQL and PL/SQL procedures

Ensured ongoing success of weekly synchronization meetings with regional business stakeholders on operational topics.

Created Service Agreements ensuring that technical overviews, contact lists, escalation guidelines, mail lists and Service Level Agreements remain current and relevant with every project release

Conducted AAR sessions after each major production support issue resolution

Project Management/Coordination:

Served as project coordinator for Retail Space Planning system departmental ownership transition project

Created project management plans, RAM by using WBS information, network diagramming, critical path calculations

Organized and conducted Change Control Board for change approvals

Planned and oversaw project cut-over and Go Live activities

QA:

Performed QA testing activities, including execution of unit, regression and smoke testing during all lifecycles of Nike.net Projects; validated test results with QA engineers, application engineers and business stakeholders, obtained sign offs.

8/01 - 8/05 Siebel Data and Integration/Support Engineer, Global Information Technology Nike Inc, Nike Inc., Portland, OR

Designed and implemented Siebel EIM and EAI data integration processes for SAP/Siebel and Siebel/SAP data integration (Sales Orders, Product and Pricing, Account, Employee data)

Provided end-to-end 24 by 7 technical support for automated Siebel Data and Integration links (Orders, Monitored Help Desk tickets using Kintana/Relay software issue management systems.

9/00 - 8/01 Application Support Engineer, ChaseCom LLP, Houston, TX

Developed solutions and executed maintenance and support for Siebel Communications application (Call Center and Telemarketing Campaigns)

EDUCATION

05/00 B.S. Computer Science and Finance and Economy, University of Engineering Economy, St. Petersburg, Russian Federation

06/97 Associate in Visual Merchandizing, College of Commerce and Economics, St. Petersburg, Russian Federation

CERTIFICATIONS

pending PMP (exam to be scheduled)

PROFESSIONAL DVELOPMENT COURSES

12/10

11/10

06/10

02/09

ISI International – Managing IT Projects, 24 contact hours, certificate

RMC Project Management: PMP® Exam Prep, Seattle WA, 16 contact hours, certificate

Lean Six Sigma Green Belt Training. Con-way Freight LTL 3 day class thought by Con-Way LSS Black Belt certified employees, certificate

RMC Project Management, San Francisco CA, PM Tricks of the Trade®, PMP® Exam Prep, RMC Project Management Training – Certificate, 36 contract hours, certificate

06/05 Consulting Skill for IS professionals , Covey Inc at Nike Inc,

06/06

07/06

09/06 Presentation Advantage, Nike Inc.

Meeting Advantage, Nike.inc

Working in Multicultural Environments workshop

09/06 Situational Self Leadership, Nike Inc.

09/07 Project Management introduction at Nike PMO, Nike Inc

SOFTWARE EXPERIENCE

Web APIs and Integration processes:

Project Management J2EE SOA, ATG Struts architectural framework, SAP ALE; Siebel Business Objects/Components, Workflows; Autosys

MS Project, Primavera, SharePoint, MS Wordm MS Excel, Ms Access, PowerPoint, Conferencing tools (web and Live meeting)

Operating Systems UNIX, WINDOWS NT/2000/XP/Vista

Programming Languages JavaScript, HTM, SQL Server SQL, Oracle DDL, DML SQL and PL/SQL, Visual Basic , Siebel eScript,

Databases App Dev Oracle 9i, 10g,SQL Server

Reporting Tools MS Access, MS Excel, Kintana, Relay, Omniture SiteCatalyst Web Analytic Tools

OOP Design Visio

Version Control Subversion, Clearcase, TeamCity, Tortoise

LANGUAGE PROFESSIONCY AND CERTIFICATIONS

English Fluent

Swedish Fluent (Forsa Folkhogskola, Svenska Historie och Literatur), Sundsval,Sweden

German Intermediate (University of St.Petersburg, gymnasium N209), St. Petersburg, Russia

Russian Native

Contact this candidate