Customer Service Human Resources

HAYDEE ANIM JUTZ

*** ***** ***** ******** - ******* 30907 GA **********@*****.*** cellular: 706-***-****

Objective: To be part of a World-class company in the Human Resources department, contribuiting with the excellence in service and promoting the development of talents.

Education:

Masters of Science-Psychology at Universidad El Salvador Buenos Aires Argentina July 2004

Life Coach International: Cocrear Argentina. February 2009

Assessment Center: Imago Consulting, Venezuela. February 2005

Facilitator Trainer: Alianza Organizacional, Venezuela. October 2005

Rorschach Technique: El Salvador University, Argentina. July 2004

Psychiatric Evaluation: Dr. Braulio Moyano Psychiatric Hospital of Argentina. January 2000

Psychiatric Evaluation: Psychiatric-Infantil Hospital of Argentina. March 2000

Psychiatric Evaluation: Dr. Carolina Garcia Psychiatric Hospital of Argentina. June 2000

Rehabilitation Counselor: Center Lanus, Buenos Aires Argentina. March 2000

Teens career Counseling: National Congress Library of Buenos Aires. October 2000

Support Group Facilitator National Association of Mental Illness (NAMI) July 2011

Professional Experience:

2011 Nami Augusta Group Facilitator

Conducting a Support Group for family members of individuals diagnosted with Mental Illness.

2011 ADP Augusta Training Coordinator I

Coordination of the Dealer Services Training. Weekly reports and communication with world class clients and responsible for the curriculums assignment of each of their associates. On-line assistance and customer service.

Responsible to maintain records of the training, enrolling class and contionously updating the data.

2011 Cocrear Argentina Ontological Coach on-line

Conducting a group of students as an Ontological coach on-line. Supporting with the development of talents. Revising the educational material of several courses on-line.

2010-2007 Red Sail Sports Aruba Supervisor/ Trainer

Supervisor of the Dive Training department. In charge of cheduling the Dive crew, assigment of daily duties, logistics and Operations management Master Scuba Diver Trainer and Emergency First Response Instructor (CPR, First Aid and defibrillator). Assistant to the General manager supported payroll and directed operation during GMs time off. Acomplishment: Reingenering of the company manual of dive procedures and reservations system.

2006-2005 Sigo S.A. Margarita Island, Venezuela Recruiter/ Trainer

Coordination of the Human Resource Department activities. (Management coach, Team building coordination, etc). Responsible for the upgrate of job description manuals, salary evaluation and measurements of performance by competencies. Development Strategic Facilitator, Trainer and, Massive Recruiter.

2005-2004 Adecco Venezuela, Margarita Island. Human Resources Analyst

Responsible for managing employment confidential information and maintaining required HRIS.

Recruitment, placement and outsourcing of temporary personnel. Provide customer service follow up and payroll.

Skills

• Bilingual Spanish-English. Multicultural.

• Effective time management, problem solving, and decision making practices.

• Excellent communication and customer service abilities, team working and interpersonal skills.

• Strong organizational skills able to effectively handle multiple tasks simultaneously.

• Talented in conducting, developing and monitoring training programs.

• Experience in Safety Training and Emergency First Response Instructor (CPR and First Aid).

Contact this candidate